Pizza Factory

"I had to walk out they talk to much and forgot about my order. I waited forty minutes. They lied to us that it was a printer issue when my order was hanging for forty minutes. The salad bar a mess, dirty windows, dirty tables. They need better management. They offered me free food but I turned it down because of how dirty the place was."

"I tried to call a pizza In Knowing they close at nine and It was exactly eight o'clock Which would be plenty of time for a medium pizza. I do understand the process and time it takes to close I worked at a different location All throughout my high school years So I know the process. I had to call three times, The first time I was put on hold and the girl never got back to me So I called again, The second time i called the girl acted like she couldn't hear anything i was saying so she hung up. Then the third time I called the same girl I spoke with both times was completely rude and sounded upset that I was calling for a 3rd time So I told her just forget about it And will be taking my business elsewhere. I find the customer service that I had gotten was completely unacceptable And this needed to be brought to attention Because my personal opinion She just didn't want to take the order Because they were closing soon."

"I have a complaint on your Madera Ranchos restaurant my kids go to school there in the Ranchos and I have called multiple time to order pizza for my kids there and with no problem it gets delivered to Liberty High school and Educational Options which are right next to each other, after I paid for the order the girl that took the order was rude and snotty and said they can’t deliver to 2 different locations, which I had told her I had done it before and with an attitude she said no it can’t be done unless it’s a pick up not delivery. She then puts me on hold for a few minutes she then gets back on the phone to say that depending on the driver if they are nice they will take them to the schools. I don’t think this is good service when I’m paying for delivery fees along with getting your company business I hope this gets fixed in the future because as of right now I no longer want to order food form this place."

"It's not a great place for dining in. Noise is coming from everywhere. You'd have to speak louder to talk to someone in front of you. At the time of this writing, the average loudness of this place is 73 decibels, max loudness is 88 decibels, and the peak loudness is 91 decibels."

"Service was great. Nice people, checked up on us . Arcade was fun. The Buffalo wings were good .Also the BBQ wings. The Buffalo wings had the right amount of spice .The cheese on the pizza was cheesy .The pizza was good . Everything had lots of flavor. The wait is worth it . 5 stars I would come here again!!!"