SEPHORA at Kohl's Seal Beach

"No words."

"I bought some make up that was fair and when I got home, the color was really dark in the bag they would not exchange it without a receipt even though I had my Sephora account and bank info online to show them the purchase I didn't even want a refund I just wanted to do an exchange after talking to three different people they said they would let me refund it and I said OK just give me my money and then they let me do an exchange.it was unnecessary and ridiculous"

"Sephora’s Brand is built on discrimination against beautiful people of color. I understand majority of customers who shop at Sephora’s in Seal Beach are not African American yet if it’s one person of color that’s enough to treat us with equality and respect. You intentionally vet and hire employees that represent your values, integrity, goals and objectives yet you disguise your racism with your pretentious diversity narrative. I hope this message is read by all your consumers and Brands that have a shelf in your brick and mortar or corner of a space that you rent in a larger department store. The people need to rally together and cancel stores like Sephora!"

"Jessica Romero and her co-works we so fun. Honestly this was the first time I've ever came into a SEHORA store and actually feel comfortable, usually I'm getting followed around or harassed because I carry a small backpack as my purse. I felt welcomed and most of all I felt trusted. So then I decided to put my trust in Jessica and she hooked me up with my perfect foundation match not only that she taught me the difference between different shades and how the warm to your skin. How cool was that. She even updated me on my points, I was able to pick a few free items. I had a wonderful experience ☺️ and It's a shame I have to drive from the city of Compton to Seal Beach to receive fanominal customer service. Thanks for everything."

"Associate named America today assisted me and I was telling her how excited I was for the Sephora sale then come to realize when she checked me out she didn’t even apply the discount! I went back and when I asked her to take a look at the receipt to see if she made a mistake , she immediately admitted she forgot to add the discount and didn’t even look at the receipt! I was observing her checking out others in front of me and she didn’t apply the vib/rouge sale for any of the Sephora insider members even though she asked for their membership email and password. She was too eager on asking for kohls membership to ensure that customers got double points for the purchase. Sephora at kohls associates needs better training to keep up the good image Sephora had built."