AT&T Store 11462 Telegraph Road, Santa Fe Springs, CA 90670

"Very bad experience from this store that has cost me over $1000+. I came to this store back in November of 2022. I had a phone number on my ex girlfriends account that I wanted to take to my own account on the same company. (Should be easy and straight forward right?) I even had my own iPhone that was paid off to bring over. Unfortunately, I fell for their scam. They told me that the only way I can bring the number to my own account was to buy a new phone and new line, then add my old phone number (which I need for work) as a second line. This seemed very off to me but I was in a pinch and went with it anyways. I had taken my old iPhone and traded it in for a new one. I was paying $120/month and only using one line. Of course, they put the payment plan on the line I did not need so I found let cancel it without paying off the new iPhone they made me purchase. Months later I return after a long conversation with customer service who told me to go back to the store and have them undo what they did. The store manager had told me that it wasn’t possible and I just have to deal with it and report it as fraud. So I stopped there. Fast forward to today, I went to another store in the Norwalk Square and I met a new worker named Aries. He was extremely helpful. The plan was to use the second unused line for a new iPad Pro I had just purchased. I explained to them what happened and asked if they can remove the line I wasn’t using and add a new one for my iPad. And they did exactly that. 10/10 on their part. But I had to pay off the phone I got (and traded in my old one for) in order to cancel the unused line. This store in Santa Fe did not tell me that the credits will be added monthly on my plan. So now that I have canceled the plan, I will never see my credits from my iPhone 13pro that I had paid off before coming into this situation. !!!!!DO NOT GO TO THIS STORE!!!! !!!ASK FOR ARIES AT THE STORE IN THE NORWALK SQUARE HE IS EXTREMELY HELPFUL AND IS NOT AFTER YOUR MONEY LIKE THIS STORE IS!!!"

"Immediate service upon entering the store. A Very personable and knowledgeable young lady agent helped me, and verified complete satisfaction after hours of data transfer from older phone to new phone. Her last name may be Luna."

"I'm pretty sure this is a franchise store & not a corporate store. It makes a difference since they set terms. I called to buy a charger because AT&T had a promo if you bought a new phone, accessories are 50% off. I had already bought phone online 2 days before but they wouldn't honor it. Plus, the price was $30 instead of $20 online. Luckily online I suggested I buy it & they credit me the difference, which they did. Hopefully, this store will honor returns w/no hassle."

"I visited this store yesterday to upgrade my phone and Raphael was absolutely amazing. I have had an iPhone since 2007 when the first one came out and been with att that long ! He went above and beyond to set everything up and make recommendations for our plan, etc. a true gem of an employee and Ashley was also super welcoming and a pleasure to deal with. I had visited the Downey store earlier in the day and the employee was rude and very unhelpful so I just left and am so glad I picked this store that’s closer to home anyway"

"Bianca was extremely helpful. I have never been assisted so exquisitely. She made sure I was more than happy with my new iPhone purchase. She really went above and beyond to help my family and I with our new iPhones. Even after the store closed she continued helping us with a smile on her face! I am super grateful for all her service!"