Fashion Effect Store 12000 Slauson Avenue, Santa Fe Springs, CA 90670

"TERRIBLE CUSTOMER SERVICE. My return was delivered USPS tracking on 11/20. I’ve left several voicemails (no one answers), sent several emails as to when I would be credited my return. Not a single reply to date. Unless you plan on keeping everything you purchase, don’t waste your time. Now I will have to dispute, horrible service."

"**As a reply to your response (as a loyal customer since 2018, I should at least receive a refund or a replacement order, I did not receive this order, neither your store or ups is taking responsibility of their mistake leaving my package at the wrong address. It was not left at my front door. )*** Don’t bother trying to reach them, they never answer the phone. Says its always closed, been sending them emails for days for a $200 order I never received and got no answer. I’m out of my $200 and the items I bought that I never received. I’m unable to answer to your response so I’ll edit here."

"I'll start with my complaint. Company needs to work on their customer service and respond to customers concerns and complaints as soon as possible. I called and emailed Fashion Effect Store multiple times and never received a response. That's terrible customer service. Also You have have to pay for shipping to return items- not cool. (Good Business etiquette is to ALWAYS respond to your customers-- customers keep a business going) Besides that-- I'm Happy with all my purchases. Love my dresses- well made good quality- Happy Girl:) Thanks:^)"

"2 stars because I’ve ordered before and they’re merchandise is good BUT my most recent order not only did I get the wrong size but I’m missing an item! I’ve called numerous times and just be placed on hold WAITING for someone to answer and the call drops. I’ve sent an email within their 3 day rule and never heard back this is ridiculous I paid 20$ for an item I never received and the other 30 for a set I received in the wrong size which is fine I gave it to my sister but I still would like either a refund or just send me my item but they have awful communication, is this how the customers are treated?"

"I have ordered from Fashion Effect Store multiple times, mainly for swimwear and each time has been great. One time I ordered two swimsuits and one unfortunately was not sent to me because of a damaged supply in their warehouse, but they let me choose ANY swimsuit to replace it and sent it right away. Also, here recently I order again and it was shipped the same day! Definitely great quality swimsuits and true to size and great customer service!"