Novato Sewing & Vacuum Center

"Unwise to have machines serviced there. Brought vacuum in on Friday. Owner informed it would be ready Monday. Highly disorganized and distracted, he was unable to locate my device when I returned - searched the entire excessively cluttered store until finally found. Difficult and dangerous to navigate aisles - accidents waiting to happen. Furthermore, he did not service it, providing a dubious excuse instead."

"Owner has tuned up 2 sewing machines for me & repaired my beloved Miele vacuum when I thought it was a goner. To people who have complained about not being called, call or visit him to check progress."

"Brought in a Dyson for simple repair. Was told the part would be ordered. It sat there for 8 weeks, no update, no phone call. When I checked in there was no explanation other than, ‘they never send the part’. The shop is disheveled and filthy and the owner seems disinterested. Do not waste your time."

"This is a small owner run repair spot that's been in business for 36 years. Carlos does an awesome job at repairing sewing machines including very very old ones to get them running like they were new and at a fair price and in a timely way. This is a repair spot in marin that will repair without pressure to merely purchase a new one from them as I have ex p erienced before and does it very well."

"Carlos is certified and honored as the best by Miele. His work is outstanding in repair of vacuum cleaners and sewing machine repairs. He is a wonderful, dedicated and righteous person. He is truly passionate about his work and has upstanding customer service. And to top it off, the price that he charges is absolutely reasonable."