NORMS Restaurant 13636 Sherman Way, Los Angeles, CA 91405

"The combo of cheeseburger, fries, and drink was the size of a kids meal with like 6 fries . Lol a kids meal for $13.50 I had to order something in addition because I was still hungry. Not a deal. If you want to go somewhere that is stuck on their own name as opposed to serving quality food go to Norms. They were more in love with the idea of them being Norms than them providing good service and good food they're in love with being vtheir reputation from the past. My take is they're far cry from where they used to be but that tends to be the case in most restaurants nowadays."

"I recently ordered a baked potato from this place, and it was a terrible experience. The potato was rotten and completely inedible. It had an awful smell and taste, making it impossible to eat. I am extremely disappointed with the quality of food served here. This was a complete waste of money, and I will not be ordering from this establishment again."

"I have been a regular at Norms for quite some time, often visiting during rush hour. As expected, the wait times were lengthy, which I always attributed to the high volume of customers. However, my experience yesterday at 3 PM was quite different and somewhat disappointing. When I arrived, the restaurant was nearly empty with only about four tables occupied. Despite this, it took 30 minutes for me to be seated. What added to my frustration was the lack of communication from the staff; no one checked in with me or provided any updates on the wait. Fortunately, my experience was significantly improved by the waitress who attended to us. I didn’t catch her name, but she was an older lady with reddish hair. Her service was excellent—she took our order promptly and was very attentive throughout our meal. If it hadn't been for her exceptional service, my rating for the restaurant would have been lower. The food, as always, was delicious, which is a testament to Norms' consistent quality. However, the wait time and lack of communication during a non-rush hour were disappointing. I hope this was an isolated incident and that service will be more efficient in the future."