Castrol Premium Lube Express 9534 Firestone Boulevard, Downey, CA 90241

"Total scam! I bought my car from the dealership and I got it serviced here I got my AC and my heater checked out they messed up one of my vents and they disconnected the heater, which helps with my hypothermia. I have had a couple of panic attacks due to this. Once I got my new stickers in from DMV. they said they couldn't find it in the "new system" and I would have to pay $250 again to get it seen!!! Absolutely absurd. An alert for all the people who get services here!! don't believe when they say services come with warranties. they will tell you they can't find it in the system and try to charge you again. I ALSO GOT MY VALENTINO GLASSES STOLEN HERE, management did nothing to help find culprit."

"Went in for an oil change and got a free car wash too. Fast service and reasonable prices."

"First time there and this place was awesome they change my oil plus wash my car senior and they gave me a discount RC"

"A bit on the expensive side compared to jiffy lube but less than the dealer and you get a free carwash. If you own a VW or BMW, this is the oil brand to use"

"Walked in on a Saturday at noon. When I called ahead, I told him I wanted a full sythetic oil change, and was told it would take about 20 minutes. With the few people ahead of me, it took an hour for my Full Synthetic Oil Change. I got there and filled out paper work, but there was no option to put what I wanted (except for the extras). When I saw they pulled up my car and opened the hood, I went out to tell them I wanted Full Synthetic since he hadn't asked. That's the only thing that had made me nervous. The wait was nice. There was water, WiFi, snacks, A/C, Magazines, Phone Charger, and Pre-Chosen stuff on TV in their waiting room. They notified me over the phone that first time customers got a free full service car wash (though I'd already seen it on Yelp). When the oil change was finished, they sent me to the car wash area to pay. Then I waited for my car to finish being wiped down, tipped the guy who helped, and I was on my way. For Full Synthetic on my Kia Soul, it ended up being $93.25. I used the coupon that Yelp linked me to, and I got $15 off, so I paid $78.25. It worked out since there was a good car wash thrown in. It was a nice place that put a lot of effort into making sure their customers were happy. Good atmosphere with a friendly staff."