United Access (formerly Ability Center) 2715 Seaboard Lane, Long Beach, CA 90805

"I can be hard to work with, I’m forgetful, I remember things outside of business hours, but Jim has always been there to help me out. When I got a new wheelchair and needed it to fit with my lift he was right on it and got it done. These are my lift guys for sure."

"My 2022 Subaru Outback was at Ability Center for a month as the technicians there tried everything they knew, including taking it to a Subaru dealership and other car engineers, to figure out why the installations of hand controls affected some of the computerized systems of the car, especially cruise control. Eventually, a Subaru dealership was able to identify the problem, which turned out to be very simple. Throughout an employee there, Rich Esperti, reached out to me constantly to keep me updated. His transparency, empathy, and extraordinary kindness resulted in me being patient as I waited for me car. As a matter of fact, he was often more impatient and frustrated with the process than I was, because of his genuine concern for my well-being. I was so impressed with Rich's decency and care, that I invited him and his significant other for dinner at my home - which, I am happy to report, they accepted. It is not often that I have encountered a service provider who manages to be both professional and humane. In spite of the difficulties Ability Center experienced with my car, I would take my car there again and would recommend the Ability Center to anyone needing to have hand controls installed in a vehicle, and I would do so mainly because of my experience with Rich."

"Purchased a 2018 Chrysler Pacifica for my father who is in a wheelchair due to a spinal cord injury. Process was easy. I started online and viewed inventory. I emailed Dean, the General Manager, to confirm availability. Vehicles can be transferred from one location to another so you’re not limited. I placed a $500 deposit on a vehicle at the Stanton location which was transferred to Long Beach the next day. I also applied for financing online and confirmed details over the phone and online. We checked out the vehicle and went on a test drive and was able to drive home soon after."

"Thank you Cheyenne and Dean, I had been wanting to reach out for some time. Mama passed away February 8th, peacefully at home, she lost her battle with bone cancer but not her battle in life. She left us with so much light and love and people around us that really helped us through the difficult times. Dean, I will never forget during Christmas when you told me to take the van that week and take mom somewhere fun, and indeed we did. She was so happy, the smile on her face was enough to light up a room. I will never for this. Thank you to both of you for being so kind, compassionate, understanding and being there when we needed your services or an ear to talk to to sort things out. Please know that you are appreciated, and that what you do “Matters,” you are more than a car rental/sale, you are bringing new beginnings and opportunities to those who might of felt that this was the end, you are bringing hope to families. Forever grateful,"

"I’ve been disabled 8 years and this was the nicest most enjoyable experience of ordering and installing a Bruno lift and servicing it. I absolutely love Jim who’s patient helpful and kind as well as the ladies doing scheduling they are very sweet. I highly recommend this place for vehicle modifications and hand control installs. Very appreciative of their work and timeliness."