Budget Car Rental 3145 Rosecrans Avenue, Hawthorne, CA 90250

"I gave 3 stars because although things started terribly, the only employee Sunday morning that helped with the return gets all the credit for anything positive in this review. (he asked that I not use his name) The cargo van I was given, Saturday just before closing, had no brakes. I had to wait half the day for roadside service to show up and replace the brakes.Having no confidence that any other maintenance was done for my 400-mile trip thru the mountains going to Northern Cali, I took it back the very next morning. Thankfully, the customer service was much better compared to the condition of the van. He refunded the full cost, and I opted to get a pickup truck instead. The transaction was smoothe and the pickup worked great for what I needed. I really hope whoever is checking the vans does a better job going forward. This could have gone so bad."

"This budget rental car spot on Rose.Cramps and heart throne is the best.I used to rent cars from enterprise twice a month and their customer service was terrible.So everyone.Please go to this budget car rental.Cause they are the best"

"Fantastic experience. Appreciate the time they gave me and the customer service was top notch!"

"I was very hesitant to rent a car after all the horrid stories I’ve heard. But I needed a car since mine was going to be in the shop for a couple days. I booked online but didn’t pay till I got there. It was $100 for 2 days and a $200 deposit. When I got there, it only took 10 mins to get me all set up. I had a choice of a few cars and they were nice. I did get a chance to inspect the car before signing. It had some scratches/smudges that were not noted. The rep noted all of them on the paperwork so that gave me peace of mind. And just like that I was out the door with the car keys. The car was clean inside, I had no complaints. Car ran smooth & had no issues. When I returned it, just had to turn in the car keys and I was done. It was a smooth process from beginning to end. A couple days later my credit card showed only the $100 payment was processed so everything worked out just fine! Thank you"

"As bad as it gets. I made a reservation online for cargo van and received confirmation notification. Arrived at location and showed it to two bored workers who simply shrugged their shoulders and said we don't have that car. In fact "all we have are giant trucks". Zero apology, explanation or recommendation. Not sure either of these folks was up for employee of the month. Of course then I check my credit card two days later and I have been charged $75 for No Show at Budget. Amazing how horrible an experience can be. Avoid this place as if each truck was upholstered with Monkey Pox Leather."