Penske Cadillac of South Bay

"This is the first time I have encountered such bad service in a car repair shop. It took them two hours to change the oil. If I ask them to do other checks, they may not be able to answer. I am very disappointed with them. I suggest you change a car dealership."

"Went to Penske Cadillac to trade in my car for something more fuel efficient and luxurious, I ended up going with the EV lyriq route. I was greeted by Dino Spaho who took immense care of me and all my questions. He explained and gave me the run down of the electric world with the pros and cons, since this was my first EV I wasn’t sure what to expect. He was knowledgeable and thorough with everything I had to ask. Got me all the discounts available and drove away a happy customer, definitely look or ask for Dino Spaho Great job 100% satisfied"

"Drove to Torrance to test drive an XT6 at advertised price of $34995. After test drive Daniel the sales rep. Says by the way Penske puts these extras on to protect the car, $2000 more. Otto the sales manager wasn't any better, suggesting maybe I should go back to Infiniti and buy a car there. Will do Otto, as long as I don't do business with this dealership."

"Customer service was poor at Penske Cadillac! Trying to negotiate an online deal on a 2024 CT5; Was like pulling nails! Photos couldn't be provided as requested etc.. I gave up on pursuing a deal. That was my experience. Best of luck Bob"

"This review is more of the sales person at Penske Cadillac that the dealership itself, but Penske is far and away on the best dealerships we have been to. Starting back in November of 2020, we went to Penske Cadillac and met with our sales person Phil Day. Phil was aware that although we were shopping for a new car for my wife, we were not in any rush as our current lease on our Lexus RX 350L was not final until March of 2021. Phil still took the time to engage with only us, not to be distracted by calls or anything else and let us view several different models of Cadillac before we finally decided on the XT6 and even that was not set in stone as we went off to look at Volvo, Hyundai, Genesis, Lincoln and Mercedes. He was always so positive and patient with us as we threw different numbers and makes and models that we were comparing the XT6 to the competition. He encouraged us to make sure we thoroughly researched and test drove every vehicle we were interested and offered at any point and time if we wanted to revisit his dealership and test drive the XT6 again. After 3 months, we decided on the XT6 and the specific color of the Dark Moon Blue which was difficult to find. Phil never deterred nor did he ever give us any less confidence as he not only found our exact make and model with the options we wanted, but an outstanding lease to go along with it. He even offered to deliver the car to our home so that we would not have to go to the dealership, especially with COVID still out there. I have to say that if it were not for Phil we would not have gotten our XT6. He made the sale experience not a "sales-pitching" experience. We enjoyed our experience so much so that when it is my turn to get a new car, I will go wherever Phil is first and last. Thank you Phil for the great car and the most comfortable and least challenging purchase of a car ever. Penske Cadillac, if you are reading this, make sure you reward that young man. Absolutely fantastic."