Pacific Volkswagen

14900 Hindry Avenue, Hawthorne, CA 90250

"5 Stars - Exceptional Service at Pacific Volkswagen Special thanks to Taidy & Earv! I recently brought my Jetta in for service at Pacific Volkswagen on Wednesday, August 14, 2024, and I can't express how impressed I am with the entire experience. My service advisor, Taidy, was nothing short of amazing. She was the kindest and most helpful advisor I've ever encountered, going above and beyond to ensure I understood everything, got the best price, and felt truly taken care of. She made it clear that she was committed to ensuring I didn't experience the same poor service I've endured for the past 10 years at the Santa Monica location. At the Santa Monica VW dealership, my car was kept overnight almost every time I had any service done, whether it was a simple oil change or routine maintenance, and they never once provided me with a rental car. This has been my reality despite always scheduling the first appointment of the day. My car even suffered electrical damage there during an oil change, which was completely their fault, my car had to be kept for multiple days, and still did not offer me a rental car & spoke to me like I was crazy for asking! The difference at Pacific Volkswagen, thanks to Taidy, was like night and day. She explained that they were busy but assured me they would likely finish my car the same day. If not, she was ready to reserve a rental car for me due to how far I live. True to her word, my car was finished that day! When I came to pick up my car, Taidy and the entire team around her were incredibly welcoming. I had my nephew with me, and they all took the time to talk to him and ask about his first day back at school. Taidy was so patient and lovely with him, despite his many questions about cars. We even took a walk around the dealership so he could see some cars, and that’s when Earv made my nephew’s day! He let him see inside his favorite car, hold the bow, and take the best photo ever. Earv didn't have to stop his day to do something so kind, but he did, and my nephew hasn’t stopped talking about it. He even showed the photo at school today! Thank you so much to everyone at Pacific Volkswagen. You all are truly wonderful and were meant to be in the customer service industry. This is the most genuine team I’ve ever had the pleasure of dealing with. You have earned a loyal customer for life!"

"Very good dealer! Was very happy to work and meet with William, price was the same as on internet! No any additional very special gps, clear coat or anything like that! We come, make a test drive, say about few little details to clean, and in few days come and by car without any problems! Highly recommend if you want to get the best experience for buying car)"

"I just got my first car from this dealership. Salesman Chris Estrada helped us out. The entire staff at this facility was super hospitable and kind towards us. Every single employee treated us with respect and always had a smile on their faces. Especially Chris. Chris was so patient and so kind when he worked with us. He helped my dad and I get the best deal on a Volkswagen Tiguan. We had such a great experience and I recommend everyone does business with them!"

"My sales consultant was great. The finance specialist was nice but a bit overbearing. Coming from the EV industry (a competitor) I did not appreciate my knowledge of EV maintenance and care being undermined, as that is literally my job. The sales manager was great, gave me a wonderful deal. Last thing, there is a paint discrepancy that was hidden with detailed when purchased. Looks like a sloppy patch job. I don’t mind it so much, but this will become a larger problem if I choose to not buy out my lease and am told I will be charged for paint correction for the spot."