Subaru Pacific

"Subaru Pacific provided excellent service, as always. They reached out to me (nagged) to be sure I brought my vehicle in as it had been awhile. It was easy to make an appointment and easy to get the time I wanted. I was greeted promptly and given an estimate. Since it had been so long, there were a few more things they found that needed to be done and let me know what they were and I had the option of taking care of them today or not. Of course I did, I love my Subaru! My vehicle was ready on time. It was another great experience."

"I called a few days before coming in to confirm they had the models I was looking for. I was interested in purchasing 2 vehicles and one of those vehicles was going to be a surprise for our mom. Derrick helped me over there phone and was really helpful. He gave me information about the models I wanted and told me he would follow up with me the day before I was planning to come in to confirm that he still had those models available. He kept his word and got in touch with me on Friday as promised. He sent me links of the exact car and gave me all the information I needed. The Morning I was planning to come in (Saturday) he reached out again to see if I was still coming in and if I had any other additional questions. We came in and met with him around 11am. Derrick and Tony both initially helped us look at that cars as well as talk pricing. We decided to think about it so we left to shop around other locations. Ultimately we did find some similar deals at other dealership locations but decided to come back to Derrick because of his customer service and just overall good dealership ambience. We actually received terrible service at other Subaru locations in Los Angeles. We came back to Derrick later that day and closed the deal with him. We purchased one Crosstrek and one Impreza. Derrick was extremely helpful, knowledgeable, kind, efficient and patient. He answered all of our many questions and took the time to make sure we left happy. He helped us surprise our mom with her new car as well. All in all we had a wonderful experience with everyone who works at Subaru pacific. There was other agents who helped us along with Derrick but unfortunately I do not have their names. We are already telling our friends and family about our great experience. We will definitely be recommending everyone here."

"I'm sure they put a lot of effort & good service into their new cars but not so much with the used... I bought a car from through information I received from AAA as one of the dealerships, that would honor a special for $500 off the sale price.. We selected a car well several and had salesman start them up, and look around and drive and do all of those things & we ended up purchasing a car for cash.. About a month later, the car was having trouble starting. It turned out to be the battery which upon looking at the date on the battery, it was 4 years old.. Yes, we looked under the hood and all that, but quite honestly, I didn't think to like at the date on the battery. I would assume a reputable dealer would at the very least not have a car on the lot with a 4yr old ( dated 2/20) battery..yes not even a used car. So a month after buying a car, I have to spend 200 plus dollars on a battery and of course I called Subaru and they said "F" me because the 30 day window had passed. The lady told me she would have her manager call, but of course that has never happened.. The moral of the story is Don't buy used cars from them.. As a matter of fact, I'm in the market for a new car for our camping adventures and I wouldn't deal with them ever again.."

"Had an amazing first time experience of financing my car. I came in with an idea of a budget and functions I was looking for in a car but didn’t have a solid plan in mind. The service specialist, Amanda, was above and beyond. She assisted me from start to finish; helped me navigate what I look for in a car, without feeling like I’m being pushed for unnecessary add ons. She really looked out for what was best for me and my lifestyle to match what kind of vehicle would be best for me. Danny, the General Manager was also amazing as well, thanks to him, we were able to negotiate a price within my specific budget. I also want to give my thanks to Wendy who helped out with finance. She also worked out a special deal for me as well. From start to finish everyone here was very informative, kind, helpful, and in the end I got my dream car! Will definitely refer my friends and families here!"