Hertz Car Rental - Ventura King Drive HLE

"Terrible service. Inconsistent information online v. at the pick-up location. Long wait time for the car despite arriving after my scheduled pick-up time (and having called ahead to let them know when I would arrive). Was told the car was ready, but when I got the paperwork done had to wait another half hour for the car to be cleaned and ready."

"By far the worst experience I've ever had renting a car. I uberd to my reservation of 12pm and got there 15 minutes early. There was no one to be found and other people were trying to turn in their key without a drop off box. Why on earth are you going to be open for just 3 hours on Saturday. just don't even bother opening up. Please do not rent from this location."

"I’d give 0 stars if I could. The entire experience was by far the worst car rental I’ve ever had. I showed up via Uber to pick up a EV. They informed me the ev was on 9% and there was nothing they could do about it. After learning there’s no other cars I decided to take it and charge it only to realize the car was filthy inside and out, clearly returned without an inspection. Their solution was to do a quick vacuum but I’d had enough and asked for a refund to which they complied. Hertz should close this trailer location down and start over with some professionals. If you can’t manage car turn arounds and proper customer service your destroying your reputation."

"I’ve rented from Hertz Ventura location for many years. I’m so glad that they’re here. For awhile they had a suboptimal local being ousted by Crown Dodge Chrysler Jeep. Good thing is they’re now in their new digs. They’re a stellar hard working crew. Thank you Omatseyin for your stellar customer service. I had the best experience ever. You went over the top to ensure I was taken care of. I had fun in the Tesla 3. It was my first electric car experience. I love that you and your staff have a room with a view; it’s great for us customers too."

"Hertz has changed over the years. As a corporate entity they were once the best. Sadly they have not been up to standard in the past 5 years. The London Hertz used to be my regular for hundreds of rentals, but I stopped using them after they messed up my rental twice. I have had similar issues with Hertz in number of locations. I rent A LOT! However, this Hertz branch has been truly amazing. It has surpassed EVERY Hertz branch I have been using. Despite Hertz being punished by their new strange corporate policies and insane customer service chat system, Omatseyin and his colleague at this branch do everything they can to solve my (multiple) problems over the last 5 rentals. The guys at Ventura have proved time and time again to be the best local team there is. I rate Hertz fairly low these days, but I give the guys in Ventura 5 stars because they try so hard, and they do their best by me EVERY time. Don't punish the locals because their corporate office lets them down. Understaffed and over-worked... these guys deserve a medal and always greet me with a smile! Thank-you guys... you have restored my faith in Hertz (Gold member for YEARS) and I will always come back ONLY to this branch"