Budget Car Rental

"I made my reservation months ahead just to get a call from this ghetto location the day before pick-up that they don't have the vehicle type I reserved. The rep with an Indian accent then offered me another vehicle which turned out to be a downgrade but kept the original reservation rate. This location sucks on customer service with a triple negative 1."

"Beware of this place. The guy at the counter is rude and condescending. I extended my return time and the guy charged an additional fee. He also charged me a cleaning fee even though I returned the car very clean. I've rented cars from other Budget branches and other car rental places countless times, and never had an issue. I will never go back to this Budget branch."

"Made a reservation because I needed to swap out of a vehicle with a tire that wouldn't hold air and with electrical problems. They were cool to make the reservation, but once they knew I was bringing in a trouble vehicle, suddenly there wasn't a single car available. The @sshole working there was completely unprofessional!"

"Customer service at its Finest!! My wife and I flew in to LAX for a California coast trip. We reserved a convertable but at the counter, I was told they had no car for us. We would have to settle for a hard top. I did not want to "settle" for anything. The clerk was very nice but still could not get us a car we wanted. We eventually had to settle for a Jeep soft top. It was old and dirty. It was a 2018 with 40, 000 miles. We were very disapponted. The next day my wife suggested with find a local Budget store and ask if we could exchange it for something else. Reluctantly, were went to the store located at 4227 E. Main St., in Ventura, CA. We met Manny Carranza at the desk. He was busy with two other customers. We waited just a short time. I explained our dilema but he had no cars at his location that suited our needs. He went out of his way to accomodate us. He located the exact car we were looking for at the neaby Oxnard airport. He told us to drive over and ask for "Bob". Bob got us the car were wanted and in no time at all. We were extremely pleased. We wanted to express our gratitude to Manny for saving our trip. In todays world of poor customer service, Manny restored our faith and we are now loyal Budget customers."