Autoworld Jeep

"Very poor service. They have one incoming phone line which goes only to an operator. No phone system for auto routing your call. The operator puts you on hold for extended periods of time. This company is NOT service oriented."

"I scheduled an appointment for my 2023 Dodge Challenger because I just bought it in Elk Grove and the drive gear gets stuck so I scheduled and appointment over the phone. I arrived on day of my appointment (today) to be told by Julie Barone that they had no transmission tech there and that I needed to take car back another day. I asked her why if this was the case they had not called me to reschedule before I drove from Santa Rosa and her answer was I dont know. I also took 2 keys that needed to be programned and she said I would be charged to do so. When I bought my car in Elk Grove they couldnt find the spare so they ordered it and mailed it to me and told me I could take it to any dealer to get programmed but never mentioned there would be a charge. I also want to mention that Julie kept sending me away to Elk Grove and Santa Rosa instead of trying to help me there. I asked her if she wanted my business or not because it seemed that she kept sending me to other dealership service centers. She had the worse customer service ever and was extremely rude. I am very dissapointed with this dealership and her customer service. I dont reccomend the service department here. 1 star only because I have to choose otherwise I would give 0 stars."

"I would highly recommend everyone to have their vehicle serviced elsewhere. I believe this service department is holding on by a thread. Service Advisors are very unprofessional and inexperienced, you explain an engine problem and they will have a ticket written up for a transmission problem. The mechanics that are suppose to be certified and are titled as a head mechanic are at best a step above an quick oil change shop. Anything outside of updating software and they will try to convince you that the issues don’t exist or deny any problems at all and they will feed you with excuses. This is standard practice for a “mechanic” that is over their head and does not have capability to do any technical troubleshooting or repairs. They are lazy and will falsify the service checklist for the costumer to be aware of their vehicle. What happened to repairing and honoring vehicles with warranties?"

"This is the absolute worst dealership/Company I’ve ever done business with They are dishonest to both you and the banks!! They Purposely sold me a vehicle that ran fine during the day, but only had issues when it first started In the morning(Serpentine belt) I did not know this until I took ownership of the vehicle the following day, I realized there was a bad Noise the engine was making and I contacted them. They refused to do anything about it! I Also, contacted them a month later regarding mold, being in The backseat of my car underneath my floor mats They tried telling me that that was common in jeep wranglers, and that I needed to be more cautious and take my floor mats out every couple of days!! Total B.S! This dealership is no good, however there are Honest & helpful Dealerships out there and this is not one of them take your Business anywhere, but here!!"

"Previously I have been shopping around at a much larger dealership and on line but I chose to work with Tammy at AutoWorld because of her professionalism, depth of knowledge about the truck I was interested in and that she did not present herself like the traditional “car sales person”. Tammy has followed up and made sure my experience was great and wanted to see if there was anything else I needed for my truck. I would definitely refer Tammy and Auto World to my friends and family. I also want to mention I worked with Kevin in Finance and he was prompt and professional filling up on the process to make sure it went smooth."