North Bay Nissan

"I purchased a truck from them on 4/4. It is now 6/12 and I called the DMV since it seemed odd that I had still not received my license plates. I found out that this dealership has not responded to a request from the DMV since 4/23 and that is what is holding up the process. Naturally I call the dealership on 6/6 to let them know of the problem, talked to the person in charge and they said they would call me back… no call back received. Called again on 6/10, left message with operator… no call back received. Called again on 6/11 and left details message with Jose in finance… no call back received. On 6/12 called again, disconnected, called again got transferred back to Jose, hung up called back to operator and asked for the owner or manager and explained situation again. Was promised a call back but that has not happened yet, not optimistic. I am now calling DMV investigations to report the issue as these folks cannot seem to get it together. They have successfully turned what was a just OK buying experience into a zero star review of what looks like a very poorly run business. Stay away from this place, any other dealer would be better."

"Best dealership experience, maybe ever. I'm accustomed to being hustled by arogent con men at the service counter of dealers. This was not the case at all at Northbay. The service manager was relaxed and competent. He helped me get done what I came for and was very thorough in helping me diagnose a sound. A+"

"The sales team - headed by Ryan Burton - could not have been more efficient or accommodating. They listened to my specifications and showed me two ideal vehicles. They fairly valued my trade-in car. I then chose my financing terms, and left with the perfect car for me. Jose Chavez was very supportive the next day when I questioned a finance line item and he fixed it immediately. I was very pleasantly surprised by both the sales experience and my new car. I 100% recommend North Bay Nissan for a car purchase!"

"I took my Rogue in for a lube-oil-filter change expecting the brakes would need to be serviced sometime soon. Today was that day. The service manager arranged the work on my car around others in the shop that minimized my wait. Well done!"

"I wanted a particular car if possible color. I called them and Ace answered. Also had a possible trade in. The car I wanted was not there, but Ace made sure it was by the time we got there. He has me send pix and info on the trade in so they could start looking it up. Did a test drive and continued with the purchase They gave a fair price for the trade in, and Ace made sure the contract was correct as I wanted it per options. When I wanted to check out other cars, "just in case..." he was "on it" and walked all over with me. NO pushing. NO attempts to switch or otherwise influence. He explained all aspects of the purchase and made sure I went over the car and could safely drive it and all was in working order. When he said he was going to call back he did. On time. Every time. The finance guy was friendly as well, positive and had all the papers laid out, described each one and we got it done. I didn't want an extended warranty and they did NOT argue or pressure at all. Accepted my decision and moved on pleasantly."