UPS Alliance Shipping Partner 1631 Del Prado Boulevard South, Cape Coral, FL 33990

"Terrible service when returning an Amazon Package! Go to Kohls!! I walked in with a heavy package and set it on the counter asked for help from a woman named Natalia. I asked her what to do to return an Amazon package as I had never done that at a Staples before she said I would have to go to the self-serve area and print out a label and that all the steps were on there to do so and it would be very easy. It was nothing but easy I had to print out a label from my phone label popped up with the steps to do it that were matching the printer and as I printed it and put my credit card in for a five dollar charge is been asked me to for a few more steps which I did and it only printed out a link it did not print out the label which cost an additional $.75. I did not have a label so I walked back up to Natalia to ask her what to do not send it the machine wasn’t working the way that I thought it would and I did not know how to utilize it. She then told me that I would have to go back over there and wait for someone in the area to help me. As I was talking with her someone else walked up to the printer and all of the information was lost. She seemed as if I was an annoyance to her. I asked to speak to the manager and he was anything but disrespectful as he laughed and told me that’s why it is self serve. Where has customer service gone? Shame on Staples this is not a way to continue doing business, you will loose many customers. I paid $5.75 for a label that I never received."

"In and out"

"It was fast service"