1-800-PACK-RAT

"I had an outstanding experience with 1-800-Pack-Rat, thanks to their exceptional driver Mark from the Fort Myers location. His professionalism, punctuality, and friendly demeanor were truly appreciated. I highly recommend 1-800-Pack-Rat, especially with dedicated individuals like Mark on their team. Thank you, Mark, and 1-800-Pack-Rat for the excellent service!"

"Rented a storage pod for my mother in January 2023. Called early in October for it to be I picked up, and couldn’t reach anyone. We learned it was with Zippy Shell, when we finally reached them, we were told we had to pay for an entire month because we were 3 days late notifying them. The pod was picked up October 31, 2023. Today, March 5 2024, I received a message the payment was overdue for this months payment on the pod!!! Considering it was picked up over 5 months ago they obviously don’t know who has this pod and owes them money. It’s not us!!"

"I had a seller in tears this morning after the pod she ordered from another company didn’t show and they gave her no warning they were not going to drop it off. With a closing tomorrow and loaders scheduled tomorrow she was in tears. I suggested she call 1800 Pack Rat and not only did they help her but they got the pod to her driveway TODAY… Same day! Thank you for saving the day when the other big name company dropped the ball… or really… failed to drop the ball/pod haha. Highly recommend them if you need help!"

"I had a good experience with Pack Rat. However a few unforeseen things happened: first day drivers truck frame broke. So we missed delivery by a day. Then the pickup was two or three days late. We had our stuff stored for 3 months, and luckily the hurricane didn’t damage anything. But we did have mice droppings in the front of the pod on our stuff which is gross. During the hurricane, I believe they were without power for weeks, but the customer rep did get in contact with the local storage facility, so communication was great. They delivered it at my final address, and picked it up with great communication again. I’d use them again."

"This service is trash! They missed my delivery date, did not make me aware they were not coming until one hour before the end of the business day. Rescheduled and assured me the unit would be dropped off the morning of the following day. Only to miss that time as well. I call them, wait on hold for 20 min.. finally speak with a representative just too be told it would be there by the end of business. Why have a schedule if you just to have people wait from sun-up to sun down. I canceled the unit. Poor customer service and being unprofessional is an absolute deal breaker for me. Did I mention I had a moving crew... yeah, this was a total mess."