THE B.A.C.K. CENTER

"Wife has been a patient for almost a year. Dr Haynes fixed my back, my father, and my mother. I had my wife to there but they haven't done anything for her. She has been hospitalized 3 times, and nothing. This place is horrible now. Wife took a fall and can't even walk now. They never returned any calls. She is in the ER now and the in call Dr called me and told me that she was asleep and didn't like getting woke up because she works all day. Hey Emily sorry to wake you but my wife took a fall and can't walk any more"

"WORST OFFICE STAFF EVER!!!!!!! I have had approximately 1 hour and 25 minutes experience with this place and it has all been on hold!!!!! Dr. Hynes was recommended by another Dr, so I called to try to schedule an appointment. The first time I was on hold 13 minutes, and I thought that was unusual. I called back and pressed 1 for Providers, and of course someone answered right away. I asked them if a 13 minute hold was unusual. They said no, as if that were nothing. She said "Let me put you back in the queue before we close." I said "What happens to the queue when you close?" "Oh we answer all of our calls." So back in the queue I went. For another hour and 25 minutes!!!! Dr. Hynes may be a good physician, but I'll never know because I can't get past his incompetent staff!!!!! How is this acceptable customer service? If you need a back Dr., do yourself a favor and go somewhere else where somebody actually cares about their clientele. If I could give zero stars, I would."

"I have been trying to get help with my back for a year at this office. It is impossible to get a hold of the office or to get them to return your messages. The pain management was canceled on me with no initial referral until I reached out to just be referred even farther south after requesting something closer to my house. The quality of service and care for their patients is shameful. The management at the office is awful and not patient oriented. Save your time and gas and go somewhere else."

"Five stars are for the Medical Staff. Don't worry about poor service from the CLERICAL staff! The Back Center medical staff is who you WANT to see if you have back/spine problems.The medical staff at the Back Center have treated my entire family. Three of us have had back surgery by their surgeons. The Back Center recently changed ownership, and there has been a marked decline in patient contact and services, including diagnostic tests, BUT NOT BY THE MEDICAL STAFF! I am willing to deal with non-medical services that are FAR below what I received from the original owners, just as long as Dr. Hines and his staff are treating me. Ignore recent negative comments! See the doctors at The Back Center at least for your evaluation. PS The new company did away with the small coffee and snack bar that was such a nice place to wait. What a shame!"

"DO NOT DO BUSINESS WITH THESES PEOPLE. SHORT VERSION THEY LIE, MANIPULATE, ABUSE THE INSURANCE SYSTEM AND ARE NOTHING MORE THAN CRIMINALS THAT RUN A BUSINESS!! Especially the office manager, which you can reach by pressing 67177 extension from the main line... in case you don't feel like waiting on hold for 45 mins and being fed a line like I was. Also my doctor was Dr. Regina Morris Solis I used to go to them for pain management. They failed to mention to me that they are shutting down this division until WEEKS AFTER my doctor QUIT. I went for my monthly visit for my prescription refill and was seen by a nurse practitioner (out of 3 total visits I only saw my doctor once, which makes me wonder how long ago my doctor quit they wouldn't tell me) anyways, on this visit they said they could only give me a week refill and when my doctor was in next they would write me a refill for the other 3 weeks. Here, it is 3 days past when I was supposed to get my refill and nothing. I call them and after threatening with a lawyer the office manager finally calls, with not a care in the world for what they've done, tells me how I will have to now come in weekly for appointments with ONLY a nurse practitioner, since all their doctors quit on them, until they finally shut down the facilities pain management's division and will not follow through with what they had told me they would do at the last appointment. I am paralyzed from the chest down and require a wheelchair and transportation van to get me there and back. That's $220 a round trip. Not to mention how much they will make off my insurance for weekly appointments. So this has to make me wonder HOW long have they known they were shutting down pain management? (I've only been going to them for 2 months, DID they accept me as a new patient knowing they were shutting down that division? HOW many other divisions are they closing without telling patients? HOW many other doctors up and quit? WHY would they quit? WHY are they really closing down pain management, is it due to all the doctors quitting due to the way the place is being run? HOW long ago did all the doctors quit, and if they've been signing off prescriptions with doctors that don't work there anymore? AND MOST OF ALL, WILL THEY CONTINUE TO PRACTICE MEDICINE THIS WAY IN WHATEVER OTHER DIVISIONS THEY STILL HAVE OPEN? So, all that being said, I would refrain from doing any business with this company/ location! JUST LOOK AT THEIR STAR RATING. 2.5 at the time of me writing this. Facilities like this need to be investigated and shut down. People deserve better health care than 2.5 stars."