eforea Spa Orlando

"Hands down best spa I’ve been to in Orlando. Once a month I do a spa a day this month I went with this spa. After the services I received and the customer service I will be sticking with this location. 1. Location is beautiful. Adult pool was great and the drinks pretty good as well . 2 . Facial by Nikki . She was so friendly and did such a great job . Left looking like I was 21 . ( not true but we will pretend) 3. Massage by Tiffany. Hands down the best one I’ve had . Outstanding customer service. So pleasant and fun to talk to She took her time did the most the phenomenal massage . 4. The host Abbey !!! She was amazing. Such a spectacular attitude."

"As a Diamond Member, this is the quality and service I expected to receive from a Hilton Brand Spa. Message and Facial were outstanding and I had no issue with anything Spa related. The resting area and tea are a nice treat along with the changing areas and reserved areas. Well worth the money."

"We used a Groupon deal for a couples massage and it was great! The massage was very relaxing and we got to spend some time by the pool. We both however smelled something funky as soon as we laid down on the massage table, it smelt like old oil. Not sure where it was coming from but definitely noticeable."

"Update to their response: I am disheartened to receive this response, which appears more as an explanation than a genuine apology. While I did say the term 's…h….ty service' while expressing my frustration to Tamra the manager not to members, Tamra was not too happy with speaking to me anyhow . Saying this word stemmed from a place of genuine disappointment. Can you blame me for feeling upset? Furthermore, I opted to endure the massage upon my husband's suggestion to salvage what remained of my birthday celebration. And services he had already paid for in advance. Despite the setbacks, I extended a gratuity to the nail technician. The massage from Virgil was great however the manager Tamra overlooked that my husband had added stone and seaweed enhancement to the package and failed to communicate this to Virgil. (Another mess up) The manager did apologize for this as I was leaving but again I never received it, it was too late. The complimentary offer, to me, seems like a convenient solution and a lazy one. A more compelling gesture would have been an invitation to return, allowing your establishment to showcase their quality. While appreciated this was a gift refund does little to rectify the overall negative experience. You could have potentially secured a loyal local clientele. I find it off putting that my use of saying s..itty service to the manager (not members) is seen as profanity especially considering it was uttered in a moment of frustration. ————————— I'm truly disappointed with my experience at eforea Spa at Hilton. Despite my husband's thoughtful birthday gift of a spa package, the day turned into a complete debacle. Despite receiving a confirmation message for a 10 am appointment, I arrived at 9:10am and the staff managed to bungle the scheduling, leaving me waiting until 11:11 am without any acknowledgment. The lack of communication and organization was astounding. Even when the mistake was acknowledged, the remedy offered by the manager felt half-hearted, as if my time and patronage were inconsequential. Despite the skill of the massage therapist, the overall experience was marred by constant confusion and neglect. Even after one service, there was no guidance or assistance in transitioning to the next appointment. The final straw came when I was asked if I still wanted a treatment that was supposed to happen an hour earlier, highlighting the staff's complete disarray. She mentioned this appointment was for 11?!? When I spoke to my husband he said did you get the stone, the champagne seaweed scrub that he paid for. Hmmmm no I did not. This was far from the relaxing day I had hoped for; instead, it was a series of disappointments and missed opportunities. I wouldn't recommend this spa to anyone looking for a rejuvenating experience."

"The staff is AMAZING! From reception, hostess to the the Massage Therapist. The establishment is clean, calm and overall relaxing. I've gotten massages in the past and Karen by far was the best. Will definitely return when I'm in the Orlando area. FYI this establishment provides everything from robe, shoes, covers, showers, and hair styling tools."