HCA Florida Osceola Neurology Specialists

"Doctors are great. Front staff not so much!!!!! Maybe educate the front staff on customer service"

"This place is the worse I’ve seen when it comes to service. because no one ever answer the phone. THE BAD REVIEWS ARE REAL. No matter the button you’ve pressed, it will still be the same. Doctor Moreno is the best ever! If it wasn’t for him, I would’ve switched already but at the same time, I don’t know how much more of this that I can take. If my daughter need meds refill, I have to drive almost an hour to go to the office in order to speak to someone. That’s unacceptable. For that reason I wouldn’t recommend this place to anyone. Great Doctors, but horrible working staff!"

"I made an appointment 4 days ago, drove + 2 hours to this location once I arrived they said my appointment was cancelled and the reason was their useless website wasn’t working properly. Trash clinic, trash service, waste of time and how they play with people illness. Don’t go to this place, sad I cannot give minus 0 stars because I would."

"We have been taking my mother in law to HCA Florida Osceola Neurology Specialists and we have noticed an improvement to her cognitive and mental stability. The staff in general has been kind and patient with her always. At 90 years old she feels comfortable and always mentions to me when we are living that everyone is so kind and nice to her. To us that is half the battle. To make her feel comfortable when she goes to visit. My husband is always pleased when he takes her too. Great staff caring and kind."

"I have been a patient here for over 2 years. Every time i need to refill a prescription, its a battle. It takes over 3 weeks to refill a prescription, sometimes even longer. The pharmacy always reaches out to the doctors office and they never respond to the faxes, calls or prior authorization requests. The office never answers the phone or calls back, regardless of what extension you use. Ive been asking for a medication refill now for the third week. First they send it to the wrong pharmacy, even though they HAVE sent it in the past and know which pharmacy it goes to. Then they send a wrong medication. Now they keep insisting they sent it and wont resend it despite it being the wrong medication. I am going on 2 weeks now without medication because this office cannot figure out how to do their jobs properly."