Nemours Children's Health, Osceola 750 Centerview Boulevard, Kissimmee, FL 34741

"I recently had a challenging experience while on a trip to Florida with my son, who was unwell due to an ear infection. To add to the stress, his prescribed medicine spilled during the journey. Unable to return to our Georgia doctor, we visited Nemours urgent care in Florida. Johnny's warm and welcoming demeanor at the reception made the check-in and insurance process surprisingly easy, alleviating some of my stress. Monica, who attended to my son, displayed a similarly warm energy, successfully managing to take his vitals without any issues. Their compassion during a tough situation meant a lot to me. If your child is ever sick look for these two people."

"I totally recommend this location. My child was seen in a timely manner. All the kudos to the Dr Edwin Ballelos! He came to the room smiling, with a good spirit. He heard my concerns attentive and talked with my sun in a friendly way. It looks like the Dr was present at the moment. Nowadays, it's common for you not even to see the doctor's facial expressions because all they do is enter the room, greet quickly, and start typing on the computer. Unfortunately, we are missing a personal touch in the medical field. But doctor Ballelos proved me wrong, that are still people that really care, and I'm forever grateful for that. Thank you!"

"My 6 year old son was admitted into this emergency room on 9/9/22. He was complaining of an ear ache, he had a fever of 102, he had a headache, body aches, cough, runny nose and just overall felt terrible. (Not like him) He rarely gets sick. After being there for hours, a nurse practitioner came in and after a very quick exam determined that he had an ear infection and gave him antibiotics for 6 days. They also instructed me to treat him with otc Tylenol and Motrin. 6 days later I called them to tell them that my son was not getting any better and he had a continuous fever. Their exact response was “I guess you can bring him in.” I decided to bring him to another emergency room where they later diagnosed him with mono and we found out he never had an ear infection to begin with. If this emergency room would have thoroughly examined my son we would have known the diagnosis the same day and I could have treated him properly with the care and rest that he needed. The purpose of this review is to raise awareness to parents. Please make sure these urgent cares and emergency rooms do everything they can to properly examine and diagnose your children. Praying this does not happen to any other baby out there."

"TERRIBLE SERVICE On Saturday, September 3, I entered this center with my 4-year-old son, with all the symptoms of appendicitis. Threw up Diarrhea Abdominal pain The Dr gave a diagnosis without any laboratory analysis, saying that the child had gastroenteritis. He prescribed only for vomiting. nothing for the pain nothing for diarrhea Last in the center exactly 45 minutes. On Sunday, September 4, seeing that the child's symptoms worsened and his abdominal pain did not improve, I went to the hospital in an emergency, immediately because of his symptoms, the Drs coincided with appendices, confirming it with the tests. At the time of surgery it was already peritonitis. If Dr. NEMOURS had been a little more responsible with my son's analysis and symptoms, she would not have taken such a risk. Definitely the NEMOURS center with doctors like this is not good for much and is a danger to all children! I don't recommend it at all"

"I can’t believe the reviews on this page. We’re in the middle of a pandemic. Our entire country is understaffed. There are social distancing mandates we have to follow. Yes, you have to wait outside, I waited in my car, because they can’t cram the place up to avoid further sickness and contagion. Yes, I had to wait my turn, I would rather do that than take my daughter to the ER and pay ER prices for something I could take her to an urgent care for. And as stated before, we’re in the middle of a pandemic, wait times are a thing. I guess my expectations of what an urgent care is are different than many others, maybe more realistic. I will never expect to walk into anywhere (doctors office) without an appointment and wait less than an hour. With that being said, the entire staff at this location was EXTREMELY professional and NICE. No attitudes, no rudeness, no negativity whatsoever. My daughter was taken care of and at no point did I feel like I couldn’t trust any staff member here. Thank you all for working hard all the time. Especially through a PANDEMIC."