HCA Florida Fort Walton-Destin Hospital Emergency Room

"I have been a patient at HCA in FWB and I will say once you get past the horror show they call their emergency room the nurses were caring, attentive and professional. As for the ER experience I would give a -5 stars. The nurses are unprofessional, judgmental, condescending, rude, uncaring and down right hateful. I don’t know how this dept has avoided a complete overhaul of staff. Granted some of the nurses would get high marks except that they allow the bullies to run the show. I was accused of coming to the er for a drug fix because I had been there 7 yrs before for a panic attack after the death of my husband. This time I could barely talk due to extreme pain from appendicitis. They wouldn’t listen to my daughter when she spoke for me. They told me to get out of the way and wait my turn. A nurse doped me up so bad on Benadryl that I couldn’t answer any questions before my surgery. It was a horrible experience and I get angry all over again when I hear stories that it’s still happening. My granddaughter was in the er this week and sure enough the belligerence and incompetence is still rampant."

"The hospital staff the doctors and nurses were outstanding… but the housekeepers are not so good at cleaning. Need more one on one training in the housekeeping department. Other than that it was great to be there."

"Going at night is a bad idea. They get slammed And you have to wait hours just to get seen. Their excuse is that they’re short staffed. Makes no sense as to why they’re not trying any harder to get you to feeling better. I will not come back here! And I will let others know not come here. Worst hospital ever!! Worst staff ever!! All I needed done was tested for Covid! Explain why I’m in there waiting for over 3 hours and hadn’t gotten tested or talked to. This is ridiculous, they were calling other people back that had come in after me, people that came in after me were leaving before me. It only takes 1 min to test a person for Covid! Very disappointed with this hospital! I had to leave without being seen and I was in a lot of pain. Someone needs to do something about the lazy people that call themselves workers!"

"Had two non-related injuries and had to go to the ER twice in three days. I waited all of 30 minutes the first trip. The 2nd trip needed serious medical attention as I chopped a fingertip off. I was treated both times by their amazing PA, Jackie. Jackie has great bedside manner and I mentioned to my girlfriend it felt more like my smartest friend fixing my finger than a PA or Dr. The overall experience was impressive and hopefully I wont be coming back anytime soon but if I do, the team here will do their best to keep me comfortable and take care of me."

"I cannot say enough good things about every single person we had interaction with at this hospital when I took my daughter for ear pain. From registration to the nurses to the provider…so compassionate and acted quickly. We were out of state on vacation and it was such a relief to receive such amazing care."