UHealth Tower Emergency Room 1400 Northwest 12th Avenue, Miami, FL 33136

"Absolutely deplorable and embarrassing for this to be a University of Miami hospital. We spent 10 hours and STILL waiting to be assigned a room. The nurses and staff have no regard nor do they care about their patients. Will avoid this place at all costs in the future!"

"Bad they did receive blood from me, but that's all I needed. I could review labs from the portal. But long wait times overcrowding which is strange for a hospital this great. The nurses were awesome they treated me nicely helping me get labs at a great time. Couldn't see the doctor in time but that's OK I didn't need to I just needed the results back."

"I came in after an incident and the night staff were incredible. Thanks to Luke and one of the nurses for being so accommodating. As well as the initial team who checked my heart-rate and vitals before wheeling me into the hospital (not that I remember much in my situation, but I do remember them being lovely). Also thank you to the Doctor or Nurse who called, the very bubbly and happy one who checked in a couple days later! She was awesome! Anyway, never great going to ER, but they all made it much easier. Luke explained my situation nicely too. Appreciate their compassion given the stress of their jobs and their attentiveness."

"I am a patient of UM for a while now. I had a pain the night before and my Dr. suggested to go to the ER if it would come back as he was not in the clinic till next week and the next appointment will be more than a month from now. I arrived around 7:30 pm and the room was full. The check in process was ok , they took samples of urine and blood and said I should be seen soon. I left at 1;30 am and I never saw a Dr. There was a 4 months old pregnant girl crying about to loose the baby and they would just say “there are no beds” you have to wait. This girl walked out and the only staff that care about her was the security guy who was the most caring person in the building that night. Since my pain wasn’t “visible” I would be there for another 7 hours and no beds would be available yet…how is this medical system so expensive yet so ineffective? I am from a Latin country and trust me when I tell you the medicine was more human with less resources. Nobody asked me to wait or give me a frame time when I’d be taken care of. Shame on this “prestigious “ medical center."

"My family and I experience at this emergency room this week was unpleasant, unprofessional, and is a good representation of why gaps in patient care has increased. As a professional but more so as a caring loved one this level of treatment increases the mental health challenges in patients especially those battling chronic illness this level of care decreases the patients motivation to engage with the Healthcare system while also fighting for their life. Upon arrival the valet parking workers attempted to make my weak loved one walk from the car stating " we could not park or drop off in the front of the emergency room". This was a first for me, every ER I have visited allows patient drop off in front of the entrance. I requested a wheel chair that was provided. Upon entering the ER the security guards were the nicest staff members engaged. There was no nursing staff in the ER front entrance for about 10 to 15 minutes. So I just stood there with my loved one waiting. Once the nursing staff returned a very shallow hello was provided, no eye contact maintained, facial expression displayed attitude and frustration. He just typed as I reported reason for the visit. Looking at my parents face you could tell that they were already uncomfortable and felt the negative energy. Triage nurse receives my loved one ,due to my loved ones condition I ask to complete the triage process with her, just to be quickly and loudly told no in the waiting room I'm just asking her a few questions. I understood the process, but it was clear that some medical staff lack the understanding of the cognitive ability of ill patients. Some patients are cognitively not able to provide complete information regarding their medical status due to their mental, emotional, and medical status. I say this to say, they ended coming to get me out the waiting room to assist as initially requested. Get into a room meet with medical staff who basically fast talked us through symptoms . Before loosing my cool I just became withdrawn because I knew we were not going to be staying here or returning here. The doctors were more focused on stressing that my love one would not be admitted because of the cancer diagnosis and that the patient appeared stable. The ER doctor entered the room with a staff that appeared to function as a patient navigator I assumed gave us the impression that we would be provided with support to linkage to thoracic and oncology services. I returned to waiting room and began coordinating my loves one care. Navigator comes to speak with me as I advised coordinating care was complete, we were discharged. .y heart breaks for individuals who do not have support and for someone to advocate for their medical needs. My prayer is that the medical field incorporates some level of mental and emotional response training and education to all medical professionals. University of Miami is not where it's at if you're looking for quality care or services."