Public Storage

"I had a great experience with miss Misty It was awesome and amazing.She helped me from step from step and it was a great-great.Great, great experience.I'm glad to be here at the storage.And she's showed a lot of stuff that I didn't know.And it was awesome, so I'm glad to be here.Thank you miss .Misty"

"Price keeps going up every month and it's outside on the other hand the lady that runs it that's there most of the time is great. She helpful and fair and keeps the place clean and the ruff raff out"

"First off Misty is the best!!! She's so helpful and works with you anytime you need and because of her I give 5 stars."

"Misty is hands down the best storage agent I’ve come across, she handled 3 customers simultaneously, and was professional and efficient!"

"This is probably the worst experience I have had with any business as far as communication, support, and security of our rented space. To elaborate, when I wanted to move out, I figured our lock would be secure and entact. However, upon going to this location in early May, our lock was busted and damaged; the key did not work because someone tried forcing our lock. This theory is supported by two pieces of evidence: the smell of human urine in the facility which our unit is, as well as the brute-force entry of the unit directly across from ours. This is the lack of security, as there is a lack of cameras and security to the doors to the actual units, meaning someone can hop the locked gate yo the outside lot and enter any of the facilities and tamper with people's rented property. The lack of communication comes from the property manager. I did not know what to do in this situation of being locked out of my unit. I was told by the staff on-site that I would need to drill the lock myself. This did not feel right, so I contacted Public Storage support directly and they told me to not drill any holes in the lock, and to contact the property manager to initiate a locksmith form and the locksmith would not be an out-of-pocket charge to me, but could take from 2 weeks to a month to actually get to my work order (like, seriously??) or I could hire my own, because the lock is my responsibility. So I did just that, called and left two voicemails, and did not receive a callback in a timely manner. I reached out to Public Storage support again, as this endeavor is already reaching two weeks of not having any contact, and it is the end of May, so regardless, thanks to scummy practices and poor communication from the property manager, I have to pay another month. I scheduled a move-out date again and hired my own private locksmith, as I was not going to wait another month. I finally get a call from the property manager and let them know what's going on with the lock, and they tell me over the phone that I am more than welcome to drill a hole in my lock. I again contact Public Support to double-check, they again tell me do not drill a hole, fill out the locksmith form and wait the period between 2-weeks to a month. The day of my move-out date, the property manager contacts me again, saying I can just drill a hole, but she can setup a locksmith form for me to sign. At this point, I had already scheduled a private locksmith to assist with the broken lock I was given. Thankfully, he was able to assist with getting my lock off and I finally vacate. The bottomline here is do not engage with Public Storage as an entity. There are plenty of other places that take security seriously, and are more well-equipped to support their customers. The fact that I had to jump through hoops to vacate because someone tampered with my lock is absurd. Security of the lot itself is not the tenants responsibility, and that is where this Public Storage property manager falls way short of."