SmartStyle Hair Salon 4238 Recreation Drive, Canandaigua, NY 14424

"Nate is the best and makes my transgender son feel so comfortable…he is the only one we will ever use."

"1st of all, don't sign anything anywhere before you get your hair cut. Apparently, it's company policy to have you sign a document that states you understand there are no refunds. I even joked with the stylist asking whether or not I was going to need to ask for one. I was there for a color, highlights and a trim. I arrived at 12:45 per my online booking. I felt comfortable with the stylist (who enlisted the help of Nate - he seemed very knowledgeable) discussing what I was looking for. Things seemed to be going along just fine. We even had some good conversation. Where it went south was when she realized she wasn't going to be ready for her 3:30 appointment. I had grown my hair out in the front and I asked for a thin layer of bangs. She only cut one side (see pic with blacked out face). I had also asked for a short layer in the back to give my thin hair some dimension. I have a difficult time growing my hair (I am in my 50s). I don't like to take too much off. I asked her about the gray that was still showing around my face once the color was complete. She informed me that was my hairline and they couldn't color that. What?!? She also asked if I was okay with just a "rough dry" because she didn't have time for a full dry and style. I was trying to be understanding. She was drying my hair and put the brush down on the table in front of me. It had black hair in it (my hair is dirty blond). I was appalled that she used a dirty brush. I couldn't wait to get out of there. I paid my bill ($160) plus tip and left. I wasn't going to say anything. I just wanted to leave. I went to my sister to ask her to fix my bangs and even them out. While there, I was told I had a large chunk missing in the back of my hair (see pic). I ended up having about 6" cut off my hair to correct it. That was the point that I decided I was going to call the manager. After 2 1/2 weeks of no one returning my calls, I finally have an answer - they offered to fix my hair (already done) or give me products of their choice to help my hair grow back. There was no way I was receiving a refund of any kind. They told me they have cameras that they watched but they never took any responsibility for what they did to my hair. To be honest I felt like they were somehow blaming me for the situation. Absolutely disgusted and traumatized by this situation! I will NEVER go there again and I will not recommend this place to anyone!"

"My daughter had highlights done today and she absolutely loves them! They look gorgeous! Angel did an amazing job!"

"There are very few people I trust with my hair, but Bri is the best. She has colored my hair multiple times, and I am amazed by what she does every time. I don’t like change, but I give her pure creative control. She knows what will look good on my skin tone and with the season. She takes me out of my comfort zone, but never disappoints."

"I wanna give Valerie a big shout out. Knowing my schedule is very tight I know I can call and book with her at the last minute. She never disappoints me. I walk in and tell her do your magic I never leave there disappointed I highly recommend Valerie she awesome. ❤️❤️"