Wells Fargo Bank

"I had a frustrating experience with this bank. I urgently needed to make a wire transfer to close on a property, but they were unable to assist me because they were busy training a new employee. Extremely disappointing customer service when I needed them most!"

"This Bank is typically a little slow but I don't mind that because the lobby is open on Saturdays. Very helpful and professional staff."

"Absolutely disappointed with Wells Fargo... I spent my entire lunch hour there today, trying to deposit money into my daughter's account for her dental work, so she didn't have to use her credit card. I finally got to Brittany's window (far right station), just to be told that I wasn't allowed to deposit money into someone elses account. I explained that I have done it in the past, but she continued to be adamant with her decision. For context, we have our separate accounts and then we have one savings that's linked. Brittany suggested that I just transfer money into our joint savings and then my daughter could then transfer it from savings into her checking.. I really wanted to put it directly into her checking, because she was currently at the dentist office for her procedure, but that apparently wasn't happening. So I agreed to Brittany's suggestion of just putting it in the joint savings. After a moment of her pushing buttons, she excused herself and called a manager over.. (He was very pleasant.) He informed me (and her) that I wasn't able to transfer money from my checking into my Certificate of Deposit... Really.. You don't say ... I told him that I had ASKED her to transfer it into our joint SAVINGS account.. It was literally her suggestion to begin with! More button pushing (and now I'm down to the wire of making it back to work on time and watching the clock.) and she has it figured out.. The transfer confirmation popped up on the little box - I accepted - she handed me my receipt and I was on my way. I got out to my truck and texted my daughter to tell her that the money was in our joint savings and she can transfer it to her checking account (linked to her debit card) to pay for her wisdom teeth extraction.. She checks the savings when she was checking out of the dentist.. The money wasn't there.. She texted me.. I told her maybe it takes a little while (although it shouldn't have.).. I told her to try again in a few minutes. She texted me again a few hours later and said the transfer still hadn't gone through. I was back at work and couldn't look into it any further at that point, but was certain that something was obviously wrong... I checked my receipt when I was finished working at 6:00 and low and behold, Brittany transferred the funds from my personal checking into MY overdraft account, which my daughter isn't linked to! I'm just floored.. What an absolutely exhausting experience.. I accomplished absolutely nothing at Wells Fargo today. A complete waste of time. (NE Pine Island Road branch.) Truist is sounding better and better everyday."

"I've been banking at the North Pine Island Road location for over 10 years and am at the drive thru weekly. They STILL don't know who I am and ask for my ID (for DEPOSITING cash - not even trying to withdraw it) The same man has been at the teller window at least 20 times in the last 6 months and he's clueless. I get that you see a lot of people, but you should still be able to recognize your regular customers. Customer service is terrible."

"It doesn’t matter how many times you try to call this branch you will literally never get anyone to pick up. All I have is a simple question that I cannot find the answer to online, I don’t want to make an appointment over something that could be easily answered over the phone. When I need the ATM service to deposit cash, half of the time deposit is unavailable. Why do I even have this bank if I can’t use its services or get anyone to help me? I’ll be closing my account and going to a different bank because Wells Fargo doesn’t care about their customers."