Regions Bank 5728 Gulfport Boulevard South, Gulfport, FL 33707

"I gave 2 stars because the person who opened my account was nice. The service after opening was horrid. 3 hours online and phone to complete a transfer THAT NEVER HAPPENED!!!! THEY CAN'T EVEN COMPLETE A ZELLE TRANSACTION. DINOSAURS. Going in to close my account tomorrow. Useless. UPDATE: One year later the problems continue culminating in today when I found out that a payment of mine to Amazon had been rejected and I had to pay a $29 late fee! And guess what? there was $4000 in the account at the time . It just never stops. Do not your money in this bank!!!"

"After researching the banks in my community, I quickly determined that Regions was the one for me -- possessed of great tech features, neighborhood vibe, local feel and solid reputation. Thank you, Christopher."

"Hello 1965 all over again, Please don't ever leave or change the name of Region's bank, your the bank we all need, and Staff, WOW ! Thanks for giving Chris and Lori to us, and drive through staff as well."

"Laurie was outstanding in understanding our specific needs and finding the exact products that met those needs. And she was both very professional and appropriately friendly. Highly recommend!"

"I couldn't feed myself, my animals, or make my car payment nor pay my power bill because of this bank. The ATM at this location does not work. I asked a teller inside (days prior to the ATM taking hundreds of dollars from me) if I could use the ATM to deposit as much, and was encouraged to do so. A few days later the ATM took my cash, crashed, rebooted, and left me high and dry. Customer support over the phone on the day of (Saturday) said that I was out of luck, and that I would have to wait until Monday. I entered the bank on Monday to speak to the manager, who pawned me off on another banker despite me stating outright that I was out hundreds of dollars. The banker told me that I would receive a provisional credit within the week and that the money would be back by next week in case the provisional credit didn't go through. This, of course, didn't happen. I called back the next week to speak to the manager, Chris, who had pawned me off the week prior, told me that not only did he know the ATM regularly crashed and had issues, but that it wasn't his fault but LOOMIS' because they break the ATM every time they service it. He told another customer that over 50 people had issues with the ATM that day. He also said that there was nothing he could do and I would just have to wait. Three weeks after the date of the incident, I received a provisional credit. A month after the incident, I received my money. I had previously trusted Regions enough to take out loans and was even planning on taking out a mortgage with them, but their inability to handle a few hundred dollars has left me uncomfortable with even keeping my paycheck in their bank out of fear of what may happen if their systems crash. How long will I go without then? What will I go without? While the tellers at this location are wonderful, cheery, and as helpful as possible the issues with this bank clearly start at management and continue up upwards. For $70,000-$80,000 a year I would assume Chris, or anyone in management, could work out they should discourage customers from using the ATM and maybe have enough foresight to put a sign on the ATM that warns customers until LOOMIS can get it together. I mean, I could. The point is, while most of the staff at this location are wonderful, but I can't justify leaving my life savings in a multi million dollar bank that can't handle a few hundred dollars. (Not to mention when discussing this issue with friends and family, I heard of them having similar issues with banks like Chase but were able to receive their provisional credit as soon as the same day.) I don't expect perfection, but I expect compensation when it's due and I expect accountability to be taken when my life is actively disrupted beyond measure. Edit: The comment you see below is Regions only response to the situation. They tried calling me while I was at work a few times, but any and all attempts to call them back went ignored. Unsure if the call came from this location or corporate, but either way the only apology I've received was purely because the company was criticized on a public form. Update: Drove past a few weeks back to see a woman who looked like she could be my mother struggling with the ATM as all of the alarms were going off around her. Clearly the ATM is still broken as of 6/30/23. Is that the experience you'd want your mother to have at the bank?"