CCRM Fertility of Lone Tree

"I highly recommend CCRM as a donor & recipient! Over the years I have experience, nothing but professionalism, kindness, and education during my process. The staff makes you feel comfortable until confident with what is taking place. So if you are second-guessing this process, I say do it. Whether you're a donor or a receiver, this place makes you feel like family every step of the way."

"I had a great experience at CCRM Lone Tree. The facility is well-run. I never waited more than 5-10 minutes in the waiting room for any appointment. It is efficient and well organized. I had an OK experience with my assigned nurse. If you are expecting an overly gushy, comforting, take-all-the-time-you-need experience, I am not sure you will find that at CCRM. For me, I was ok with the experience being more efficient and to-the-point, because I trusted that they were extremely competent and knowledgeable. They know what they're doing! I was very pleased with my outcomes for fertility preservation, and my final egg count exceeded my (and the doctor's) expectations. Overall, I would recommend this practice to a friend."

"The degree to which the billing department tries to do the literal bare minimum possible - in a situation that's already stressful as-is for would-be parents - is astonishing. When our insurance declined to cover a procedure - erroneously - the billing department would not move a finger, unless we called and called over and over again, to try to get our doctor to dispute the rejected claim, and to set up peer-to-peer discussion between our doctor and the insurance. CCRM billing staff is perfectly content to collect your money and their care ends completely the second your payment clears - their whole purpose is not help but collecting $$$. In an industry that deals with some of the most stressful experiences in life - fertility - they show a degree of callousness that defies belief. If you are considering a fertility clinic, consider going literally *anywhere* else, including other states, over CCRM Lone Tree."

"Beware as their finance department uses the bait and switch tactic. They honestly should be sued or at least investigated by the BBB. Told us up front they accept our insurance (Anthem Blue Cross Blue Shield). We go through several appointments then on the day where they complete all of the (very expensive) initial tests, we meet at the very end of the day with finance. This is the point where they decided they will inform us that they don't accept our insurance and everything must be paid out of pocket up front by us and then we have to submit to insurance. We're talking north of $20K out of pocket due before they will do anything further. We were stuck paying out of pocket for their very large bills. On top of this, they did end up billing our insurance for one of the procedures so when we submitted the claim it was rejected by insurance. After several attempts we still haven't seen a dime of that money refunded back to us. Also of note, this is a very nice facility but their operation is massive. You feel a bit like sheep being herded around as they have so much staff and offices. You will have a day where when you are done with your first appointment, you immediately walk out and check in for your next one over and over and over again. I much prefer the smaller offices that handle everything for you instead of being herded around. In the end we ended up calling our insurance to find a provider that accepts our insurance. Had a MUCH better experience elsewhere. Everything was billed directly to insurance instead of to us and we received much better individualized attention as they have fever clients compared to this conglomerate."

"So far, I had great experience with Dr. Surrey and my nurse, Kalista. However, during this process, you meet a lot of people - front desk, financial department, different nurse for each blood draw, different tech for each US. That’s all fine. But after each of these blood draws and ultrasounds, you will receive a phone call from a different nurse to tell you your results. That’s a problem. They deliver the information and are unable to answer any questions - if you ask anything they say talk to your nurse or a doctor. Which is also fine but why not just send a message on a portal instead? Because each of these calls require patients to sit by their phone, to be vigilant and wait for a call that really does nothing else but convey an information. I received a call today that my embryo transfer was unsuccessful - I would rather just get a notification on a portal - HCG "