Proscan Imaging at NCH - Medical Blvd. 1715 Medical Boulevard, Naples, FL 34110

"We stop several times to be sure that my husband doctor at Moffitt will receive a copy of the scan from chest to pelvis. When we have his zoom appointment we found out that they sent only a copy of the report no images. I went back t pro scan and I ask why they didn't sent the images of my husband scan and then she told me they don't do it there that I need to go to NCh record and request to sent it to Moffitt. The girls in the front desk don't care about given the information. After NCH bought Pro Scan , no body help or care in that place. Before we have other problems an I wanted to talk with the office manager and all the girls at the front told me they don't have a manager in the office. All these girls need to have some customer service and sympaty for the sick people that go there. They need to know that thank to us customer they have jobs"

"The scan went fine. However, I was called that afternoon and told that I missed my appointment earlier that day. Of course, I didn’t. When I arrived, the front desk was expecting me and had no problem taking my $150 copayment. I had to call back to straighten it out and ended up being on hold for over 30 minutes while they sorted out their mess. The attendant finally came back on and said they mixed me up with another patient. I think an apology was due, but none was forthcoming. Not handled professionally."

"Location Number 4 the encounter I had with the little lady (Chantelle) at the front desk was less than professional and possibly one of the rudest encounters I have ever had in a medical establishment. I learned after this encounter that I was not the only one that had issues here as another patient chased me down into th3 parking lot to inform me she had nearly the exact experience. I would not recommend this location for this reason."

"Good afternoon, my visit was 07/05/24, in the morning. Excellent attention from the staff at the reception. When I went to the technician (a lady) for the studies, he took me and located a room in a room where the equipment did not work, he took me to another room and I asked him if I was going to bed with an aggressive response, he told me that it was for her to talk, and he started with my left hand, for which he did not provide me with a chair and he told me to bend, when I complained about pain he said it was over, then he told me to lie down, he proceeded with the exam and when he finished I asked him for help to get up and he replied, put your elbow there as you did. he does at home in bed. I told her I have 4 nails in my spine and she responded that I suffer from my spine too. I consider in general very bad treatment towards a patient. I do this so that it is not repeated with other patients, especially with elderly people."