Optometric Options

"The staff here is always welcoming and kind. I come in once in a while to have my sunglasses adjusted. Thanks OO!"

"I came here yesterday for the 1st time now that I have new insurance thru work. The inside isn't what I expected. It's not a sterile, cold office environment like I expect with every doctor's office. It feels like if a decent, comfy hotel had a baby with a doctor's break room. It's nice! I was well taken care of by the staff immediately as well. I don't think you should believe other reviews about not being helped. I was approached and welcomed immediately & directed to a luxurious sitting room to fill out my paperwork and have some water if I wanted. If you're not being helped, quit being anxious or entitled, make your voice heard to the busy staff, and ask. Everyone was really polite & down to earth as well. I felt like I was treated like a friend. So long as I have this insurance I will definitely keep coming here whenever I need an appointment."

"This is a terrible pllace. We purchased contact lenses for over $200, and every single one of them was damaged.They told us in the phone to come back and they will exchange it but when we came they didn’t want to hear about it and wanted us to pay again.On the top of that they were very rude. They told us to wait because there were 3 people ahead of us,Also the store supposed to open at 10 am but opened after 10:30 so we had to wait a good half an hour.This situation caused my mother to go to emergency because of hart palpitations and pain . I would not recommend this place because they are very unscrupulous, rude and don’t respect the customer and the man upfront doesn’t know this business and downright ignorant."

"I had already gotten an eye exam at another optometrist and specifically came here to purchase sunglasses because of their great selection. When I came to the front desk a gentleman said that someone would help me as soon as they were available. I noted a woman being helped at one desk and expected someone else to approach me. I spent about 20 minutes browsing the selections and at no time did anyone either approach me or acknowledge me. About 10 minutes later I noticed one of the employees assisting a couple who had arrived well after I did. I finally sat down as I needed to sit after standing so long. Nobody approached me or acknowledged me. I finally left and nobody even noticed I left or apparently even cared. My analysis of this business is that they have a great selection of glasses and they know it. It's almost as if they don't really care if they don't get your business because so many others will come to the store. If you're lucky and the timing is right maybe someone will help you. I can't really comment on the service once you actually connect with a rep. Good luck to everyone coming here 1st time, you'll need it."

"I stopped in here on a Saturday wanting to get a new pair of glasses. Let me start by saying they have a beautiful store with a great selection. Past that, the service was beyond horrible. There were two sales people and they seemed less than interested in helping me. There were not that many customers, but in the entirety of my time there, not one staff member even acknowledged my presence. People that arrived after I did were helped before me. Ultimately, after waiting for over 30 minutes, I left without ever speaking to anyone who worked there. Obviously my business was not at all important to them. I’d highly urge you to shop elsewhere for your eye care needs, as this establishment seems to not be interested in helping their customers with anywhere close to the service one would expect with the prices and brands they represent."