Our Lady of the Lake Physician Group Neurology

"This location accepts commercial insurance only. That tells me a lot about the doctors purposes!! Some much for helping the sick. They don't accept Medicare or Medicaid."

"I wish I didn’t have to leave a star. That monster Joseph Acosta almost killed me. I started to get weak and dizzy for about 15 mins at first and I told him and he upped the dosage of the lamotrigion from 450mg daily to 600mg shortly after I got worse. I was weak, dizzy, seeing double, felt like I was on a boat rocking back and forth, throwing up anything and everything, even blood. I seen so many different types of doctors and nurse practitioners at our lady of the lake and different hospitals I lost count of how many I seen and tell everyone that it had to be the medicine and treated as if I was going crazy. On Sep 2ed 2019 I was brought to the ER by ambulance and treated like a drug addict, then the ER doctor said what everyone else said which was I don’t know what’s wrong. I started at 105lb and I ended up at 82lb on 600mg and I was the crazy one, who was right the whole time but treated like I was going crazy. I despise the medical field, I can’t stand to be around them because of what happened. I also have to put up with some life long problems. I can’t even properly digest food anymore and somethings I have to stay away from. My personality is different because I was almost killed and lost 3 years of my life because nobody had the guts to say that I was right, my life just doesn’t mean anything. I have so many problems now I’ve lost count. The monster didn’t even face me and it was a virtual appointment so he made his nurse practitioner do it and she didn’t even care all she said was oh it looks like it’s to high. He’s lucky that covid hit and that my health was terrible because if not I would have gotten a lawyer. So thank you for ruining my life you monster"

"The tech for the neurology group does not care about patients, their medical needs or their experience. She also does not value their time or care that it is difficult for people to take time off from work to make an appointment so they can finally stop experiencing pain. You are not treated like a patient or a paying customer, but rather like a number in a time slot. She doesn’t care if you have to wait another month for the next available appointment when she could easily keep the appointment you already had that day. She will use any excuse to be able to take an early lunch instead of keeping an appointment with a patient."

"Dr. Heir constantly talked over me, dismissed my concerns, and questioned the decisions of my other doctors. He was misogynistic consistently and kept pulling his facial mask down during the visit for absolutely no reason. Had some weird powerplay with the medicine he prescribed - "only going to give you x amount per month, so use it wisely," and "can I actually trust you to take this medicine?" - after saying my care team has me on too much medicine, of course. He was overtly unprofessional and rude, please go elsewhere if you have the option. --- I submitted a formal complaint on March 4th. I am attaching it below. If you have also faced this sort of treatment from Dr. Heir, I encourage you to put in a complaint as well. Hearing that other people have faced this kind of behaviour from this doctor is so upsetting to me. I saw Yuvraj S Heir, MD on Feb 24th, 2021. The supporting staff - nurses, front of desk workers - were wonderful. The ladies who helped me really made me feel safe during a scary time in my life. This complaint is solely with Dr. Heir. Dr. Heir continually was misogynistic - called me things like "sweetie" and "my dear". I am a grown woman, on the cusp of 27 years of age. I do not appreciate being called pet names in a professional setting and it made me extremely uncomfortable. I had been waiting for this visit for a month with 24/7 migraines, however, and didn't want to tell him to stop in fear of him ending the session and sending me home with no answers and no help. I would not be surprised if he uses these pet names with other women in his care, hopefully you can see how this is inappropriate. He then went on to look at my medicine list and questioned the decisions of my other doctors in my care team. He said I was on too much medicine and needed to come off of some of it. He does not know my medical history or my history with these doctors - just decided he knows the answer to all of my issues. He went on to fixate on my weight, saying my weight is the root of my issues. I tried three times to tell him I'm actually losing weight, but he spoke over me and dismissed this; continually telling me I needed to lose, lose, lose. 'You really need to lose some weight for me, my dear'. Dr. Heir offered to prescribe me medicine for my migraines, but led into it with, "can I trust you to actually take this medication? Will you actually take it?" What else am I going to do with it? I'm sitting here in tears over 24/7 migraines and you assume I'm going to sell it? Then held the rescue medicine over my head - "I'm only giving you ten a month, so use them wisely!" When I've previously told him I have no less than 12 migraines a month. He refused to address any of my actual concerns. I have debilitating neck pain and I thought that was what was causing the migraines - but he glazed over it. I have significant memory loss and issues and he decided it's all the fault of my depression. He doesn't even know that I've had depression for over 15 years and am at the height of the best I've ever been with it. I asked if anything could be done about the memory issues and he just said I 'had to get my depression under control'. I didn't persist because I realised it was falling on deaf ears. He did not want to hear what I had to say, not at any point during the appointment. It truly was like talking to a brick wall and I feel genuinely sorry for any other woman in his care. To top everything off, he continually pulled down his face mask to talk to me during the appointment. I did not reciprocate the measure, so he'd pull it back up - but he kept doing it. He pulled his mask down no less than 3 times during our less than 30 minute appointment. He's a medical professional and I assumed he'd be following COVID guidelines. What if he's been exposed and now he's set me at risk? I just didn't expect this from a healthcare provider."

"My time at this office was not pleasant. The Nurse for my Neurologist was COMPLETELY FLAT OUT RUDE to my Wife and I telling us the Neurologist left without letting us know that he did and that it was his early day. We called ahead of time to say we were in traffic and on our way and was told there was a 15 min grace period and that we were good by the ladies at the front desk. We got there within the 15 minute grace period when our appointment was at 2:30 pm and got there at 2:40 pm. We asked to see someone else who is covered on our insurance, she said “oh no it don’t work like that”. After I WAITED A MONTH AND A HALF FOR THIS APPOINTMENT!!!! & My Wife took half a day off from her school clinic. So I lost money and she could have been in school. The lack of communication from this office was very unprofessional and really inconvenienced my wife and I. Yes we were rescheduled but not at our convenience causing me to take off work again with no pay. This office needs to have more professional communication with their staff and patients."