Grifols Plasma Biological Services - Donation Center

"Wildly unprofessional center manager who fails to implement the FDA required protocols for maintaining privacy of protected medical information. The regulations are very clear and failing to enforce posted rules is clearly not appropriate. This center, and all plasma centers in Memphis should be either taken over and run by corporate out of town staff or shut down. Armed security wears bullet proof vests which say "police" and sit staring at their phone all day while it is plugged in and feel free to intimidate donors who are being inappropriately hassled by staff. I believe this is a European company? As a citizen of the EU, I firmly believe this location is a greater regulatory risk than it is a benefit."

"Been an avid donor with the company in Atlanta. I've been calling all morning and nobody has answered the phone to answer questions I may have. Some of the reviews reflect on this said topic. The supervising manager needs to do a better job at delegating task. The phone is part of the donor process to ensure all of our questions are asked before wasting gas and being turned around when all they had to do was pick up the phone. Poor management system I see. Smh. ANSWER THE PHONE!!!!!"

"I've become a new donor January 9th. Tuesday and I was supposed to get a $100. And that is giving me anything but 75$ dollars and I called and called and called about 8 or 9 times and never rings. It only says press 1. If you're gonna become a new dollar or press 2 to talk to associate. And when I press two, it just be a silent it doesn't ring or make no sound. It's just keeping up. And then when I press 5 or 4. It still doesn't ring or anything it just keep hanging up"

"Staff was incredibly rude during donation process. I have donated for years in all sorts of ghetto areas. And I am never rude in any way shape form or fashion and the woman was very. Threatening the entire time with not allowing me to donate simply because I looked at my phone to try to find out the time. After I informed her I didn't know I was not allowed to be on my phone(not talking on it mind you) just checking it she said she did not care she is here now and then continued to Threaten me with not allowing me to donate. She clearly just had a problem with being back at her job or was upset before I came upto the window."