Southwest Airlines

"Very unhelpful agent “manager” this evening- we desperately needed help to get on a flight from Pensacola to Nashville. She refused to check on the incoming flight’s status and insisted it would not arrive tonight so that it could proceed on to Nashville. I looked online after we found a hotel room to spend the night, and saw the flight DID arrive and proceed onto Nashville. One of my party was out of heart medicine and that’s why we needed to get the flight."

"I fly for work normally and using the self checkin kiosks works great then. This time I’m traveling with family, one being my companion pass. We get in the priority line, being priority members, and the two gals at the counter are very rude and unwilling to assist with the checkin. We have car seats, a large number of checked bags (long trip), and a companion pass checkin. To do this style of checkin on the kiosks are very time consuming and we cannot even check the car seats. The ladies do not care and their response was they are too busy. Ok, so what is their jobs if not to assist customers and assist with checkin? Additionally, what is the point of having a priority checkin for your priority members if there is no priority? Typically our experience with southwest has not been this poor but they are definitely falling short here."

"Worst experience I have ever had. Not helpful at all. They kept delaying our flight and were going to miss the connecting flight. The customer service was horrible and rude. They said there was nothing they could do and told us we would just have to sleep in the airport and take a different flight the next day. The lady I talked with kept cutting me off and rolling her eyes. The guy I talked with was extremely sarcastic and standoffish. I will never fly with them again. Nor would I suggest using them. As for the plane itself. The plane was not cleaned. There was trash left from previous passengers."

"Love my hometown Southwest staff!! Always treat the customers like they actually care. Thanks yall!!"

"My nephew was flying as a unaccompanied minor (6 years old) we arrived at the airport on time and had no problems with security but his flight was delayed 2.5 hours. The Southwest team worked great on handling everyone issues. As they rush around to get everything done. Kevin the boarding attendant took the time to meet my nephew, explain what was going to happen and how he would board. As we said our goodbyes a traveling pilot who overheard our last minute instructions, volunteer to walk him to the plane. To make it even easier Kevin stop by after the plan was loaded to share a photo of my nephew seated, buckled up and ready to go. Thank you Southwest Airlines."