U-Haul Moving & Storage of Pensacola-University

"My reservation was changed on me and I wasn’t made aware of the changes until the day before my cross country move. No one made any effort to reach out to me and let me know about these changes, the only reason I found out is because I called to confirm the truck reservation, as it was starting to get last second and I was worried that something was wrong. I made a reservation for a 10’ truck weeks ago, and apparently one is not available within a 50 mile radius, or so I’ve been told. So I was “upgraded” to a larger truck that I don’t need, which is more annoying to drive, and which has worse gas mileage. When I expressed these concerns, I was told it was a free “upgrade” and that’s all that could be done. Costing me more money on gas is not an upgrade, and I was not offered any compensation for the extra money I will now be spending on gas."

"Isaiah was incredibly helpful today. I was having a problem with my trailer connection and he fixed it pretty quick. He taught me a few things about the fuses and did it with a smile. I was very impressed with his great customer service."

"Cybreuna is so amazing. She has such an amazing personality. On a bad day she will make your day a whole lot better. She deserves way more than 5 stars. Will definitely go to her when needing uhaul again she totally is so amazing"

"There were three noteworthy employees at this location: 1. Sean was a saving grace when it came to installing a hitch on our Honda! He let me know ahead if time of what his work schedule was since he was the only one able to do the maintenance. Then penciled us in last minute the next day! Professional and courteous! 2. Isaiah was expeditious with completing our reservation on the day of pick up. He installed our 4x9 trailer and briefed us on good towing practices before heading off. 3. Cybreuna was the people's champ later in the day. After packing up our 26' truck I needed to come back to get the auto trailer installed. I did not have knowledge on how to do so. Even though it was at the end of her shift, she stayed to ensure that we felt comfortable operating each part of the rigging system to secure out car for towing. The only issue was we got charged for a utility dolly and did not receive it. After getting home I forgot we had one in the shed, so it was not needed. Due to our time crunch I did not have time to get this rectified before moving out of state."

"Jaime was AMAZING and so helpful. Went out of her way to make sure I was taken care of. She told me she was a fairly new employee but that girl knows her stuff! Thanks Jaime! They’re lucky to have you at this location!"