Metro by T-Mobile

"Coming from Tracfone and the assistant manager Kalie was such a pleasure to have! I got a deal on the IPhone 12! Very happy customer ☺"

"Kaylee was so helpful and a pleasure to work with. I wish I would have dealt with her sooner instead of dealing with the Ocala store. She was so knowledgeable and willing to take her time with us. I would highly recommend going to see her if you need a plan"

"Horrible customer service. I called and had some questions because I’m thinking of transferring from a different company over to Metro. The woman was unbelievably rude. Like do you want new customers?!?"

"This place is run by scammers. Don't go here unless you want to get ripped off. Edit from owners response: No you don't understand. The girl that works there is lying to people and scamming them. She should literally be arrested for fraud. She added a tablet to my account after charging me $200 for a phone that should have been $100. She claims that everything that came with the phone is a gift and it wouldn't have made a difference to the price which is a lie. She also told me that I could take the tablet off the line after a month which is exactly the opposite of the truth. After a month they won't let you."

"On or about May 28th I went to get a new phone. They sold me a party speaker didn't ask me if I wanted it I assumed it went with the phone and then they also sold me the adapter that you plug into the wall to plug your charger and I have tons of those I didn't need one this is about $50. The phone cuts off all the time mid-conversation. I called 611 the girl listened to me and let me talk to my supervisor and then all the sudden recording of a Spanish word speaking in Spanish came on. I don't speak Spanish. If this is the way you operate your business I want nothing to do with Metro. You sell things to people that don't know any better just to make an extra buck. I will be going to another carrier"