Rack Electric

"My first annual generator service since Rack Electric took over. Rene the dispatcher for service was great and the technician Daveon was an awesome young man. After finishing the service he when through the power test with me personally and also had to replace a part that he fully explained and showed me the issue. Very friendly and professional."

"Cory was prompt, polite, and very knowledgeable. He completed a very thorough inspection and performed the required maintenance per the manufacturer schedule. Checked that the generator came on line after loss of power test. All was good. Thank you Cory."

"No showed the first day they were scheduled for the semi-annual generator servicing. They rescheduled for the following day and said if they couldn't make it then that it would be a couple weeks before they could come out. And I'm an annual contract client who is supposed to get priority scheduling . And they were late for the re-schedule appointment I don't blame the tech. He was very nice a proficient. I never received any message about the no show. Not an apology, not an excuse. Awful service and I'm left wondering how they'll perform when it's an actual emergency during a hurricane."

"Alex , the technician, alerted me with a phone call and his arrival time.. He was right on time and went right to work , my husband was available to direct him to the generator . He was very polite and efficient . He pointed out thar we needed to trim the shrubbery around the generator for easier access. He was here for over a hour and everything was running smoothly . Alex suggested we should invest in a new battery as our unit is 2 years old, ww purchased a battery. Thank you for continuing the One Stop / Rack Electric. great business model."

"We were very pleased with our service call yesterday. Xavion Branch-Williams was very professional and very pleasant to work with. He explained to my husband what he was doing and then what needed to be replaced. He also called before arriving which was greatly appreciated."