Dollar Car Rental - Fort Myers Southwest Florida International Airport 10991 Terminal Access Road, Fort Myers, FL 33913

"Notated the crack in the windshield when we retrieved the car from the RSW airport pick up on 7/06. Barely used the car, we didn’t even have to refill with gas- that’s how little we used it. Drove it back to the lot around 5AM to board our flight 4 days later. Got our receipt saying $0 due. Now, after 1 month, we’re getting mail, email, and phone calls regarding a “collection”. They are charging us $800 for the windshield that we notated on the condition form at the time of pick up!!! They even have cameras all throughout the area but cannot prove it was already damaged. An abhorrent attempt at collections and completely unethical business practice!!! Just called and waited 30 min on hold. Spoke to the representative for 2 minutes, she said she would have to transfer me to the location. A random person answered “hello” and said it was his cell phone. What a JOKE of a business!!"

"Renting a car is worse than buying a car with all the hidden fees and upselling that goes on. I begged my wife to try Turo on this trip, but she found a mid size car for the same time period for $30 less through Dollar. Although the Turo car is clearly a nicer, more upscale model and you know exactly what you are getting, my wife did not trust the process and insisted on using a rental company at the airport. We reserved online and the price is $231 for a 4 day rental through Dollar. Of course we arrive and there IS NO WAY DOLLAR WILL EVER IN A MILLION YEARS HONOR THE ONLINE AGREEMENT. Every time I mention the online agreement i show her and she just smiles like an idiot as if to say "dear man. You will never rent a car from us at that promised price!" Long story short, we walk out of there with a bare bones Camry with the wheels all curbed, base radio, keyed ignition with a gigantic key and keychain that you can't remove. All for $296 plus a $200 deposit that is "supposed to be refunded". I could go through the trouble of posting pics of all the contracts but I'm too frustrated with the whole experience to bother. I can say we told the counter person that we were in town for a funeral, because she asked. But her manager just sat there behind her insisting on upselling us anyways. Really despicable. Never ever ever ever ever ever again. I'm done with Dollar and all those rental counter crooks. Turo from now on for me"

"Please beware. Lack of transparency and hidden charges abound. They tell you one thing and ask you to sign another. Dont be surprised to see all their optional charges you verbally declined , to appear on the contract again. Very good reading glasses may be needed to go thru fine print! In reality $26 per day rental may cost you $69! Aunt Beverly"s car offer, a barely running beater car, uber or anything else but this outfit!"

"Beware - do not rent from this fraudulent company. We were charged for fuel but we had returned the car with a full tank of gas. I have submitted the receipt of payment for gas as proof w/American Express who has opened a claim. Also in error my husband neglected to leave the FOB in the car but we returned it early the next morning. The attendant assured us it would be documented and taken off our bill. This has not happened and its impossible to speak or contact anyone at this location. I will never rent from them again as there are many other options that are responsive and honest."

"We were reluctant to rent from them due to some of the poor reviews, but we had quite the opposite experience. The kind gentleman at the front desk was extremely helpful, I filled out the online check-in, so you are able to opt out of all those extras without feeling pressured and makes the process much quicker. We then went to choose our vehicle and had zero issues with our car. Once we returned with a full tank of gas (so you do not get charged for them to fill it), we simply drove to the drop-off zone, left the keys in there and before we boarded the plane we had our receipt and all was good to go. The location is SUPER convent and the price is extremely fair. Will use again and recommend to others."