Galeana Chrysler Dodge Jeep Ram

"I have been using Galeana for several years and have purchased many personal and business vehicles from them and have had a good relationship. I recently purchased a 3500 dually for the sole purpose of leaving it in our home in Alaska. I was reluctant about buying such an expensive vehicle and being so far from the dealership I purchased it at (for service issues). I was assured " Chrysler is Chrysler, it can be handled anywhere you go and if there is any issues we will help, we're not going to just leave you hanging". I was talked into having the ceramic coating put on to protect the finish. Before leaving Florida, I noticed what looked like dull spots on the back of the truck but thought it was just a smudge (its a black truck). The day I arrived to Alaska I washed the truck and saw scratches and the smudges were now on both sides of the truck in several spots. I was told the gel coat was faded. The truck is less than a month old. I called the salesperson who was great, he helped me find a dealer in Alaska. The dealer said the gel coat was faded, and this was not uncommon with trucks that are black, silver or red. I explained that I have several trucks, and none look like this, he suggested I contact the dealership I purchased it from. I contacted Joe Owen who is the general manager and after 4 calls I asked for someone else to help me with this. I finally spoke with Joe Ferigno who is the new car sales manager and by far the most unprofessional person I have ever dealt with. I tried to explain the situation, but he kept cutting me off and gave me a customer care number who is a subcontracted company that fields complaints. I tried to explain the car was less than a couple months old and he said, "what do you want me to do about it". I thought Chrysler was Chrysler and we're here with you no matter what. That was clearly not the case, there was no assistance, no guidance and not an ounce of concern, they made the sale and they were finished. I am not sure what happened to this company, but their service and follow through is the worst."

"We had the best experience at Galeana Chrysler Dodge Jeep Ram this morning. We went to just look at cars and ended up bringing one home. The reason: the best hassle free/no pressure service ever from James V. He made the whole car buying experience effortless, even though the dealership is under construction. From the minute we got there he greeted us with a warm smile, a welcoming demeanor, and he answered all our questions quickly. Shout out to Angel A. for a painless financing experience. Highly recommend James V. for your car buying needs."

"I have been a customer here for almost a decade now. I just drove away in my 4th leased Jeep and I will keep coming back to Galeana because of the outstanding customer service. I was on a very tight schedule and the sale representative, CONNIE, was able to accommodate me in such an exceptional manner. I am so thankful that she was able to make this such a smooth and enjoyable experience. Her personality was extremely caring and she even made sure we were well hydrated which was so thoughtful. CONNIE took wonderful care of me and even made sure I set up my UConnect before I left. The finance representative, ANGEL, was also exceptional. He educated me on the importance of certain vehicle packages and explained everything in a manner that was very relatable and easy to understand. He was very professional and extremely efficient as well. My entire experience was incredible, the staff warm and welcoming, and I am a very happy customer. Thank you for making my experience such a positive one and I plan to stay a loyal customer! I would highly recommend Galeana to anyone and I am very grateful for everyone that helped me!"

"Bought a new Rebel from Tyler Bolden at Dodge. By far the best experience I’ve ever had buying a car. Was very transparent and knowledgeable. I’ve even bothered him a few times now after the purchase, and he’s been extremely responsive and helpful with everything. Also, the dealership has been helpful with minor issues that came up. They have fixed everything hassle free."

"Andrew Elliott my Salesman was Phenomenal, I want to shout out to him for making my Brand New Car purchase. It was on point , no gilly gagging around , he knew what I wanted an found my Beautiful Precious Penny. Communication on point , Phenomenal Salesman , I'd recommend to anyone!! You want a Honest person in your corner specifically buying a Car today!! He's your Man !!"