Budget Truck Rental

"We rented a cargo van online. then they didn’t have one and tried to charge us for a bigger van and charge us for so many extra fees. while we were there a lady came in and had to pay for a tow truck cause her budget van broke down 1 mile down the road right after she had picked it up. Didn’t seem like they knew what they were doing. took SO LONG. went to Uhaul and we got what we asked for and the process took about 2 minutes"

"Dealing with the truck rental unit was a complete disaster. The one bright spot were the ladies working the counter. But don’t try to call because these girls do not ever answer the phone. When you call corporate, they tell you to call the local office, who doesn’t answer any calls. Moreover, despite having the cheapest price per mile ($0.50) in town, you more than make up for it in fees and charges. For example, much to my horror, when I went to fuel up prior to returning the vehicle and discovered the gas cap was replaced with random plastic pieces from a sink drain and duct tape. Not only do I believe this created an unsafe operating environment, but also left the truck physically unable to get a fuel pump into rendering refueling impossible. Of course when I returned the truck that night (yes, there’s an extra charge for returning it at night and putting the keys in a drop box) there is nobody working and low and behold the next morning they are running your card for hundreds of dollars in fees that aren’t necessary or warranted. Try to call them and dispute it. You’re more likely to see Sarah Palin’s face on a dollar bill than to ever reach anyone. And this is the only truck rental without online access to your account, not an app. You literally have no choice but to call and be ignored. Believe me, it’s well with the extra $0.20 per mile, log on or download either the uhaul or Penske app, save yourself from the drama."

"Arrived 30 minutes after my pick up time (pick up time was 1:00 pm and I arrived at 1:30), the only thing they had available was a mini van...I had reserved a Toyota Camry. Best they could do was a Toyota Corolla that had just been turned in so I had to wait for them to clean it and get it ready. Staff was helpful but it was a long process, and I wasn't given suitable alternative options to choose from. Had to settle for a smaller car than I expected I'd have."

"I have traveled for my job for over 40 years but have never experienced as poor of customer service as I have recently with Budget. I reserved a truck & trailer with moving blankets well over a month before I needed it. I called customer service 2 days before pickup to make sure everything was in order when they informed me there were no moving blankets available. Should they not have informed me of this when I made the reservation? Then as we were traveling from Iowa to Florida, one of the wheels & tire came completely off while hauling my car. I called customer service as soon as I noticed the problem. I waited over four hours before receiving a call that I would either have to wait until the next day for help or leave the trailer. Since we had a deadline to be in Florida, my wife was forced to drive the car & follow me the rest of the trip. After turning the truck in, I was told to contact customer service for a refund on the trailer since I didn’t have full use of it for the complete trip. After filing the request I was told it would take 5-7 business days to hear back from them. Eight business days later I called back and was told there was no final answer and that I should try calling back in a few days. I have spent nearly my whole career in the auto business where customer satisfaction is a top priority but apparently Budget does not believe in the same philosophy."

"What to expect at Budget: Our experience at this location started with picking up a 26ft. box truck that had a broken driver window. As soon as we tried to roll it down, it fell through the crack and we couldn’t get it back out. We went back to get a replacement truck, but I’m pretty sure it was worse than the first one. The second truck was disgusting (both the inside of the box and front cabin) filled with trash and a taped handwritten sign inside saying “Let’s keep this truck clean and trash free”- your staff should clean and inspect the vehicles before renting them. There were also 4 GIANT golf ball size cracks in the windshield, a hole in the top corner of the bed that wasn't addressed properly in the back of the truck, and BALDING tires. They do not prorate your rental if you return early, and the staff at this location has terrible customer service. When I called to address these issues, they did not even acknowledge my safety concerns. I am an employee for another rental company and couldn’t rent a truck one way, so we went with Budget and I honestly don’t know how you keep your doors open. My company would never let a customer in a vehicle like this and your CEO should be ashamed. It is unlawful to provide a vehicle in the condition it was given to us in, and we were very concerned about the the windshield cracks would spread on our 13 hour drive IN THE RAIN while hauling 10k pounds of furniture and miscellaneous home items including art and gym equipment. I would love for one of you to rent a truck in the condition we did and see how you like it!! Moreover, a significant amount of our belongings were drenched due to the poorly “patched” up hole in the box of the truck. There is what appears to be aluminum foil where they tried to cover it up and there is a hole in it which is what caused the leak. NICE JOB BUDGET!!! I hope you are proud of yourselves, I honestly don’t know how you sleep at night or how you haven’t been shut down. We spent over $900 to rent this vehicle for 6 days for our move and can say it was a regret to hand over my hard earned money to this company that could care less about its customers and their safety. After calling the customer service number, we argued for 30+ minutes about the situation and the representative said he didn’t have authority to discount us for returning early or the unsatisfactory experience. Eventually he gave us a whopping $75 off. Wow thanks so much. Save your money, time and aggravation by avoiding this company."