Rich's Car Wash - 9-Mile Pensacola

5825 West 9 Mile Road, Pensacola, FL 32526

"I always have an awesome experience at Rich's Carwash, thanks to the outstanding customer service provided by Kenny. From the moment I arrived, Kenny greeted me with a warm, friendly demeanor and ensured that every aspect of my car wash experience was smooth and enjoyable. His attention to detail and commitment to customer satisfaction were truly impressive. The quality of the car wash was top-notch, and Kenny's professionalism made the whole process seamless. I highly recommend Rich's Carwash, especially if you have the pleasure of working with Kenny. He truly goes above and beyond to make sure every customer leaves happy!"

"I had an outstanding experience at the car wash thanks to Chris, who truly went above and beyond. After accidentally dropping my key fob and having it sucked up by the vacuum, I was worried it was lost for good. Chris immediately jumped into action, meticulously searching through the vacuum and even checking the system to ensure nothing was overlooked. His dedication and patience paid off, as he found my key fob and returned it to me in perfect condition. Chris's exceptional service and willingness to help made a stressful situation much easier to handle. I can't thank him enough for his excellent support and friendly attitude."

"By far the best car wash in Pensacola. Great knowledgeable and friendly staff. My kids enjoy going and interacting with Mr. Chris. He always is so positive and gets my kids hyped to help me clean my truck. An all around great car wash experience."

"I went to get our SUV cleaned today at the new Nine Mile Location, and showed up before they were open, like 5-10 minutes before 0800 and figured I’d clean the front and back with their bug brushes and soap. Well I saw the “Employee on Duty” at the gate and pay machine, and she was very friendly and polite and asked if I needed any help and handed me an air freshener. I paid, moved up to the front and got my car washed. Yeah there were so spots missed but unless you do it by hand yourself, things will get missed, be reasonable, it’s a machine. While wiping down/drying off little bits of water, love the compressed air to flush the water out of the pesky places, I noticed the female employee, doing cleaning and general maintenance of the area. These days it is a rare site to see a young person fully engaged into working! After talking to Matt Padget, the manager, I found out that “Draven” is in fact a hard worker and asked how to get her recognized for her hard work. After our conversation, he recommended a Goggle review since you can not do it on Rich’s website. (Might want to look into that.) Sure some people complain about somethings and instead of asking it to be fixed, they complain or write some not so great rating reviews. Ask for it to be right like rewashing the vehicle, again it is a machine not a human. And yes some do actually run into problems that only corporate can only fix, but it may not be the whole crew that messed up, so show some compassion. Have you never made a mistake? Treat people like you want to be treated. Sometimes it starts with you being nice to someone else. This all comes out of my interactions with Matt & Draven being nice first. In this day and age, customer service needs to be for most to bring customers back to your business. Big shout out to both Matt & Draven for showing that today."

"Corrupt business practices On April 1, 2024 I stopped in to the 9 mile location to purchase a $20 car wash. The attendant offered me the wash for $10 if I signed up for the monthly wash which would be $20 a month. On May 1, 2024 I was charged $40. When I called the location, they were very apologetic, but could not give me a refund and told me to contact the corporate office. Below is the interaction I had with the "corporate" office. Good Morning, On April 1st 2024, my family and I stopped in for a car wash. I asked for the $20 wash and was offered a promotion to pay $10 today and be charged $20 a month for the membership plan. 30 days later, I have been charged $40. I appreciate the service and would have enjoyed the membership plan as the location is less than 5 minutes from my home. The way this was handled leaves me less than pleased with how business is being done. For this reason, I am requesting my $40 to be refunded and to cancel the membership program altogether. If you have any questions pertaining to my request please feel free reach out to me. I look forward to my refund being returned  and hope you create a better business practice going forward as some people may hold you to your word. Hi Eric! Thank you for reaching out to us regarding your Wash Club membership. Per your request, I have terminated your membership with us. Although your account is terminated, you are still able to use your membership for the full month that you have paid for. We greatly appreciate your business and look forward to seeing you back at the car wash again soon! Thank you and take care, Katie Hi Katie, Either I was unclear as to my request or you are basically saying I am not getting a refund for a service you have not provided. Please clarify so I know what my next steps need to be. V/R, Eric L. Stamps Hi Katie, I am following up due to not receiving a response to my previous inquiry. It seems as if you are purposely not addressing the refund I am requesting for the service not provided based on the error your organization made by double charging me. Your solution is to give me a free month when I have paid for two? Please respond with a viable solution to your organization's mistake other than taking my money and asking me to accept it. V/R, Eric L. Stamps No response has been given as now I perceive Katie and the rest of the organization to be ignoring me hoping this will just go away. Unfortunately, I will be contacting the better business bureau with a complete understanding of how a customer service business should operate being in a corporate setting for 20 years. Total let down and I wouldn't care if the car wash was at the end of my driveway, they would never see a car I own again."