Pensacola Auto Depot

6230 North W Street, Pensacola, FL 32505

"Initially liked the service, but they did NOT send registration documents, so I could not get the car fully registered till AFTER my temp tags expired. I had to make numerous phone calls and each time I was promised someone would call me back. THEY DID NOT. When I finally was able to speak to the guy that sold me the car, he also promised to rectify the problem and would call me back. Another day of no response. When I called back the 8th or 9th time, to get follow up on my now 2 days delinquent registration, and to inquire why they were not sent in a reasonable time frame, the sales guy "John" became hostile and hung up on me. I had to call yet again to talk to another guy that finally started to help out with getting my registration packet sent out. I had to drive for almost a week on expired temp tags because this dealership does not appear to have any QA/QC protocols for delivering government documents OR any real customer service training. DONT BOTHER WITH THIS GROUP."

"I bought a truck from there that was having catalyst issues and throwing codes for different things the day I bought it and they wouldn’t fix it for me this was about 6 months ago. Then today the rear end went out in the truck and the mechanic said the people who sold me the truck probably dumped some very heavy weight oil in the differential to get it to be quiet so it could be sold. I didn’t call them or anything to ask about it since it’s been 6 months. Just get a second opinion on vehicles before you purchase them from here."

"This is our 6th vehicle purchased over the past 10-12 years from Shawn and his crew at Pensacola Auto Depot. They are a honest, transparent group. Knew exactly what we needed for our 16yo son. If they don't have what you want, they listen and will try and find it. Check them out!"

"I can’t say enough about the exceptional service I’ve received from Pensacola Auto Depot. They truly go above and beyond to make the car buying experience smooth and enjoyable. The staff’s attentiveness and dedication to finding exactly what I want, at the best price, is unmatched. I’ve purchased multiple vehicles from them, and I’m eagerly looking forward to my third purchase. Their commitment to customer satisfaction is simply outstanding, and I highly recommend them to anyone in search of a reliable and stress-free car buying experience. Jason, Shawn, and Bobby have all been very helpful with financing and getting me into the right vehicle."

"First time buying from them. Friendly people and this was the fastest and most enjoyable purchase ever. Ask for Sandy. He knows his stuff and doesnt waste your time. Will make my next purchase there."