GameStop

"Most of my experiences have been fine, buying cards most of the time. However, I will never pre-order from gamestop again and will not renew my Pro account. I pre-ordered an inexpensive and small item and paid in full, went on vacation, came back and the item I pre-ordered and paid for was resold because I didn't pick it up in 48, 72, a week, who cares what the policy is...I prepaid in FULL and my item was resold to someone else before I could pick it up. Money first, customer service last. Never again... it only takes one bad experience to lose a customer forever."

"The young man closed the store early I called from the Park Blvd location and drove to the us 19 and Gulf to Bay and still had 12 min til 9:00 pm he ignored me and continued vacuuming the floor. I knocked on the door and he said that the computer shut down meaning that he was closed because it was 9 o’clock on their computers. I showed him the time on the cell phone and he said that he can’t ring nothing up anyways, he’s closed. Come back tomorrow.. I came back the next day to purchase the game and spoke with the assistant manager to let him know what was going on when me and another customer pulled up at 12 minutes till nine and he didn’t let either one of purchase games."

"Went to GameStop to try to save time and money. The worst customer service from both the shift leader and Juan the manager. Their 100% test products is a lie and when I asked them to show me, she couldn’t. The cashier told me I didn’t need to give my phone number bc I don’t shop there often. The controller was broken, so I’m out $60. No wonder you’re going out of business. Save the hassle and go to Target."

"Review for GameStop, Clearwater Mall 2723 Gulf to Bay Blvd HELLO MANAGMENT I am disappointed to report a less-than-satisfactory experience at this GameStop location. On November 17th, I bought a physical copy of "Mario RPG," which was advertised with a bonus pin promotion. The staff informed me that the pins were delayed in shipping and advised a return visit in a few weeks. However, when I returned on December 5th, I was told that the bonus pins were exclusively for those who pre-ordered, which was not specified in the original promotion. This contradiction is concerning, as it reflects poorly on the store's commitment to its promotions and to its customers. I am seriously considering canceling my Pro membership and not returning to this store if such promotional discrepancies continue. It's crucial for customer trust that a store honors its advertised promotions."

"Went to this game stop because they were the closest game stop to me with what I wanted in stock available for pickup. Knew exactly what I wanted and spent over $600. Felt the sales associate was prioritizing customers that came in after me and was only interested in selling me an extending warranty. Only to continue to show interest in the other potential customers talking about MTG cards. I felt like I wasn’t treated with any customer service and was just another potential up sell. But the good news is I got what I came for."