Showcase Laundromat

"I am adding video and photo of my experience today at Showcase. One of the dryers burned my underwear. I went to Renee to communicate about the circumstance and she was kind to listen and contact the manager Tracy. My experience with Tracy has to be the worst experience I’ve had in terms of customer service. She was arrogant, rude, dismissive and raised her voice at me to practically blame me for my clothes being ruined. If she is the kind of person to represent this business, then I would suggest you take your clothes somewhere else. Tracy’s way of handling this circumstance lets me know that if you ever have a problem with something at Showcase, you will be dismissed at best and disrespected at worst. The washing machines are now $4.65 for the small ones, close to $7 for the bigger ones and drying is 79 cents for 10 minutes. Is it worth the price when you are also treated poorly? I don’t think so. Update: after looking through my underwear, I was only able to save 4 of them. The rest is absolutely burned, this includes cotton material Tracy. Buying clothes isn’t inexpensive nowadays and it’s disheartening when we are treated poorly on top of that."

"I have been coming here for years but up until recently I have stopped due to more than 60% of the machines are broken or out of order every time I went there. One of the workers is completely rude, she always rushing everyone out around 8pm"

"I’d say 50% of the driers are out of order. & some of the ones that are actually working are being used by the employees while customers have to wait with wet clothes. Definitely not going back here, do not recommend."

"Time is inaccurate. Their hours say they close at 11pm but we were turned away at 9:25pm by an employee who didn’t give us a reason as to why. All she had said was/were “you can’t wash your clothes. You have to come in before 8:30. You won’t have enough time to use both washer and dryer” If validated that you close at 11pm, It would be reasonable to be turned away by 10:30pm but we came around at 9:30pm… If it’s a new hours posted, then it should be updated ASAP. If anything, hours are either wrong or they wanted to close early— Do not come after 8:30pm. It may say they close at 11pm but they start turning customers away @9"