MJ Peterson Real Estate - Tonawanda Office 1244 Niagara Falls Boulevard, Tonawanda, NY 14150

"Hired MJ Peterson to sell my house. The agent never placed a 'for sale' sign in the yard. She arrived late in the evening to take pictures, so the lighting wasn't very good; she relied on pictures I had taken to place her ad. When changes needed to be made to the contract, she copied and pasted notes from my email into a contract addendum instead of cleaning up my comments. She never gave me a completely signed copy of the documents and needed to add additional documents after the contract was signed that she had forgotten to get originally. When the buyer wanted an additional inspection after the inspection period was expired, she sided with the buyer and insisted that I pay for it without the buyer putting down an earnest money deposit. I had to remind her that the contract provided otherwise. Signing of the inspection waiver was delayed by several days, because she failed to advocate for the removal of language that would have obligated me to hire a licensed contractor to make repairs to items she advised me to remove. She told the attorneys not to speak to each other. She routinely ignored my messages until I spoke to a manager. She priced the house lower than nearby comps and would not tell me the amount of the appraisal when it came in. She never told me the outcome of the final inspection or bothered to contact me to say 'congratulations' when the house finally closed. Once the closing was set, she cut off all communications. Needless to say, it was disappointing to hand over a commission for such poor representation."

"Paula is wonderful! Very patient, knowledgeable and detailed. Such a terrific experience. Would highly recommended Paula."