Grace's Laundromat 449 Passaic Street, Hackensack, NJ 07601

"Horrible machines!! I used two different machines to was my clothes separate. One of the machines wasn’t working, even after I put a lot of soap. The machine didn’t wash my clothes right. I told the lady with the short ginger hair about it and if she could possibly change my clothes to a different machine so my clothes could wash properly and she refused, she said there was nothing wrong the machine. I showed her how the other machine I was washing my clothes did bubbles and was washing my clothes properly and she didn’t care. Horrible customer service and horrible machines. Never coming back again."

"Every time I go, the place is clean and inviting. I am from way out of state visiting family and I truly appreciate this laundromat. I highly recommend it."

"It’s a small laundry mat. I was lucky enough to go when there was a few people. Around 6pm, keep in mind it can get full really easily. The biggest machine they have is a 4 loader which is about 5.25 depending on the options you add. If you want extra water or an extra rinse it will be more. The 3 loader was 4.25 and same thing goes if you want an extra rinse it will increase. Overall the girl that worked at night had a tone but later apologized and did help me throughout the wash. Overall I do recommend however it’s very small so I’d recommend going in the evening. The last wash is at 7:30pm."

"The attendants are friendly and helpful, however my unfortunate loss of items has tainted my experience. I would recommend the owners consider having cameras in shop as they cannot vet or know the caliber of patrons. On 2/5/23 I took comforters for cleaning. I believe I accidentally left shams in washer and a patron in shop at time took it. Contact made on 2/6/23 to inquire of attendant any list and found, the attendant shared nothing was returned as accidentally taken home."

"This place gets a five star rating on customer service alone. That’s not to say laundry services are bad I’m just saying customer service here is fantastic! I was in an accident and living in a rehabilitation facility while I heal. Unfortunately some complications kept me from being able to get my laundry done this week and I was quickly running out of clothes. I called Grace’s just to simply ask if they offer a pick up and delivery service, which they do. I expected a couple days turnaround and potential he not even a pick up until the following day. Not only did they pick up my laundry within the half hour, but they had it returned to me only a few hours later. I don’t know if they could check that quickly every day, but I’m incredibly appreciative of not only their speed of service but the friendly attitude and smile in which it was delivered. Anyone can do your laundry, but not everyone will do it because they appreciate you. This is a fantastic local business that will proudly earn you as a customer."