Family Launderette

"I put the exact change in the vending machine and this lady is trying to get a hold of the boss but the boss doesn’t answer none of the phone calls also there was a black out and still no hold of her boss ! This makes ur business look very bad .i Was so thirsty plus there was no tape saying hey it’s out of service .my daughter and I was so thirsty I didn’t get my drink nor money this place robs ur money and won’t return it back ! Very disappointed . Very bad look on your business"

"I haven't been here in our 5 years. The machines look new but there were people under clothes everywhere and it was dirty. I was happy with how dirty it looked."

"In the business industry we talk about how youu can have a thousand good experiences and all it takes is one bad one to tarnish the reputation of that place in your eyes . Well today was that day. I usually come wash clothes here for the convenience of it being 24 hours . Well today I was surprised with the worse customer service ever . I messed up and added my card to the machine next to mine when I asked the attendant if there was any possible way she can please stop that machine so I can switch my clothes to the machine I paid for . She told me she can stop the machine but I won’t be able to switch my clothes out . Keep in mind this machine is $8.63 somewhere around there . I paid for the machine twice n got one wash out of it . I asked the attendant if she can please at least start my machine with the their master key card . N I was denied . Had to pay for double soap which I don’t mind cause I messed up but the whole machine situation.. for Christ sakes they’re acting like they’re going out of business over almost $9. You have your business in a community filled with minorities and the least you guys can do is provide us with adequate respectful customer service . 0/10 recommend the late night shift attendant that starts at 5 am on Tuesday morning 10/10/23 . Will never be coming back here . Furthermore I will be letting my family and friends know about this horrific experience."

"I know believe everyone here has issues with the short old Dominican lady, she has now taken off the handle for the bathroom usage. I had previously had a argument with her not so long ago and this is sincerely my last chance here doing business, either fire the lady or pretty soon those customers will leave."

"I love coming here because it’s 24 hours it’s always clean and machines always working and someone is always here but today I had a bad experience the attendant seen me putting my clothes in the dryers next to the closet where they’ll put peoples folded clothes at so I put my clothes in dryer 65 I go back to get the rest of my clothes mind you non of those signs was on there and she comes and puts temporarily out of order when she knows it’s not plus the guy that fixes your machines was here so if they where out of order he should of fixed them. She wasn’t using them at all and as you see if the picture she is waiting for me to finish so she can put the forth sign on 65. I seen her do this a couple times and then give the machines to her family members when this place is pack today was a pretty decent day and she should have more consideration for people and not do that especially on packed days when people really need the machines. She’s the short Spanish lady with the blond hair. I know customer service and people like that shouldn’t be working for you cause they are taking away from your business. Had to update I guess they all do it now the other lady came in and put the sign on the dryer correction she put it on all of these now"