Genuine Plumbing & Heating

"Received professional and efficient service from both the office and plumbers. I called in an emergency job and they coordinated technicians to be onsite within 2 hours! Unbelievable service! Highly recommend to anyone who is looking for a diversified plumbing company with very experienced plumbers and office members! The dispatch department goes above and beyond to ensure top tier service from start to finish. Definitely the best plumbing company I’ve dealt with."

"Predatory price policy! Beware! I believed that this company would be honest and employ people that would uphold the pricing policy and the hourly rate by providing efficient service. Clearly, the GPS tracker policy is a scam and a means of up charging customers. I was able to lower the price in the end because I have time stamps documenting the coming and going of the plumbers, if you use this service you should be mindful to do the same to avoid being taken advantage of."

"Zero stars. Replaced flushometer cost more than 2k. Took 2 weeks when they said a part would be in in 3 days. Had to use my buildings toilet that is in the basement. Zero communication. Zero record of what we are paying them for (no daily hourly record, no price breakdown, nothing). Over $2,200 for something that should have been a couple hundred- max. I have never written a review and I am sad to say that this is my first. My only hope is that someone will see this review and will choose to NOT reach out to them for business. You should be ashamed of yourselves, this is an embarrassment and a crime."

"Beware of predatory pricing!! A very simple toilet repair will cost you over $800. Technician said he would get a part from the van (which apparently does not even come stocked with simple fill valves) and be back in 10 mins, only to return well over an hour later. He volunteered that I would only be charged for an hour as the job was “less than an hour”, but I end up getting charged for 3 hours. The cowardly office is not willing to even discuss with you on the phone…they just hide behind emails telling you over and over that the technician has no authority to discuss pricing and that you approved the small print of their GPS-based pricing, which they pressured me to approve while on the initial phone call with them in return for a prompt visit. 61 minutes means you will be charged for two hours of labor, and 121 minutes means you will be charged for three hours, and so on. And believe me, they control the minutes and you (and even the honest technician who is in your apartment) have no say whatsoever, even though the technician went to the wrong apt and got lost in my building! For all I know he got a coffee too! Beware of the small print!! An unethical and cowardly company. Other reviews have also indicated the same misleading pricing and dishonesty so this is not just a one-off criticism! BEWARE"

"The plumbers from Genuine did an excellent job. They were incredibly professional the entire time. Plumbers can very easily get a bad wrap, but these two walked me through everything they were doing and what was going on during the time. As they were working the job took on added complexity because of the ancient pipes at the apartment. To make up for the lost time, they even stayed during lunch. Very helpful and friendly. Would recommend again."