The Gray Team at eXp Realty

"Samantha Rotolo is a fantastic agent. As a first time home buyer, I feel so lucky to have worked with Samantha. She is extremely knowable about the Syracuse area. She is very honest, detailed, organized and attentive. It always felt like she was truly invested in making sure we fully knew the pros and cons of every property. She gave detailed info / specs and disclosures on every house we were interested in or saw, making sure we had an honest idea of each house (furnace age, roof age, water heater age, any known issues / concerns, neighborhood info, things that need addressing, etc.). She has an incredible understanding of the market and gave invaluable insights about each house based on all of the factors. She has a kind, patient demeanor and we never felt pressured or mislead. I have already recommended her to several people and I will continue to do so. She made the process so smooth and painless. I cannot recommend Samantha enough! She is truly a Syracuse GEM."

"My experience with The Gray Team at eXp Realty?? It was beyond what I eXpected; from the moment Ben reached out, carrying on to when I worked with Nicole Bocsusis. I just bought my first home and knew very little about the process. The even bigger challenge; I was in a 3 month time crunch! Nicole had immeasurable patience with me and went absolutely above and beyond with every minuscule detail from the several walkthroughs, making offers, inspection, attorneys and so much more. Nicole is extremely down to earth and made the entire process a million times easier. I could not have done it without her. When things didn’t go as expected she had my back and was my biggest advocate when I needed it. She knew exactly when to push, when to back off, and when to say "absolutely not," for my benefit throughout the process. I don't believe you could find a better choice for a real estate agent and I will recommend her until she retires! A special shoutout to Rayel Testa who came along for the journey, very professional and courteous, I could see the potential of an amazing agent beaming through! An infinite thank you Gray Team!"

"I am a local investor. Ben’s team helped me in last few years got several properties in Syracuse, Clay, Liverpool area. Ben’s team works with very high efficient. They knew the local market very well and can understand customer need. They can help me the whole process from market analysis, housing hunting, make competitive offer and close the deal eventually. In this highly competitive market, working with Ben’s team provided me with more chance of secure my next investment property."

"Ben and his team have been a wealth of knowledge and amazing resource for me in real estate. They have a standard of care that is unparalleled and uncommon in today's culture, and without a doubt they are the kind of people you want helping you with your real estate purchases/sales in NY."

"We used the Gray team to find our property as first time home buyers. Samantha and Ben was very professional, helpful, supportive and kind. They knew the local housing market very well and guided us throughout the whole process from the initial search to the closing. We never felt pushed and they provided us with a balanced opinion regarding all the houses we wanted to view. They also suggested some very good house options that we wouldn’t have thought of looking at (including the one we actually purchased). We would highly recommend them for finding the perfect house!"