Scott Grates - State Farm Insurance Agent 205 West Main Street, Ilion, NY 13357

"Our vehicle was hit in a parking lot and the driver took off! Thanks to Carol she helped the process go so smoothly. She was easily accessible and answered all questions and guided us to the best body shop (Sprague’s) where the vehicle was fixed very quickly.. Thanks Carol"

"Anyone that I have dealt with, over the years, has always been very helpful and courteous. The people in Scott Grates’ office are professional and willing to assist with any questions we’ve had with our insurance policies. We just put in an accident claim on one of our vehicles and I couldn’t believe how quickly we received a check for repairs. I’ve dealt with Libby, Amy and Chris and they’re all great people!"

"Amazing and helpful staff. Always cheerful and ready to help me with whatever I need. It made my first experience with insurance easy and informative! I worked with Bridgette today and she was very swag :) Thank you!"

"Carol has been an absolute amazing resource during this time of my daughter’s accident. She has gone above and beyond to help me navigate with “the other” insurance that hasn’t been so great to deal with. Along with everything that has impressed me about your staff I remember the first question when I called to report this was “Is your daughter ok?” From Amy who answered the call to Carol who set up our claim. You have top notch employees who get it done. Carol from the bottom of my heart thank you for all your help!!!!!!"

"Libby and Carol Were absolutely amazing helping me through my homeowners claim! They were quick to answer any questions I had. They worked with my claim agent to get my claim processed as quickly as possible. Thank you State Farm"